About the Role
This position will be reporting to the Team Leader and be supporting the In Tenancy team. This is a really varied position with a huge amount to offer. You will be supporting the team with various administrative duties whilst delivering an exceptional level of customer service.
Key Responsibilities:
1. Arranging property inspections for landlords
2. Arranging and monitoring vacant property checks.
3. Arranging and monitoring works required to sustain tenancies, gardening etc
4. Processing invoices.
5. Maintaining accurate records of activities and communication
6. Work with internal departments to ensure the best outcome for the customer
7. Contribute to team meetings with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continued improvement in team performance.
8. Undertake ad hoc projects and provide support and cover for colleagues and other administrator roles within Mears Housing Management
9. Take personal responsibility for developing own skills, knowledge and understanding of services, processes, technology and community issues.
10. Observe health and safety legislation, The Data Protection Act and Mears Ltd policies on Equal Opportunities and Confidentiality in the execution of duties (training will be provided).
Role Criteria
11. Customer Service experience
12. Solid database use and skills in Microsoft office packages. Excel, Word, Email.
13. Great communication skills both externally and within the Team.
14. Customer focused, problem-solving skills and a positive, can-do attitude.
15. Ability to prioritise own workload
16. Able to work under own initiative
Benefits we can offer you
17. 25 days annual leave plus bank holidays
18. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
19. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
20. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
21. Family friendly policies