Your tasks
* Maintain records, information flow & administrative detail
* Process drop ship and UK distribution sales orders
* Process corresponding purchase orders
* Manage call off orders
* Ensure compliance with transfer pricing regulations
* Issue and track new account opening forms for the credit assessment process
* Manage consignment stock
* Process proforma orders
* Stock receipting
* Maintain accurate stock records, FIFO by LOT number
* Participate in the annual stocktake
* Manage out of specification reports
* Material damages and returns via workflow
* Re-stocking charges
* Manage customer complaints
* Deal with colour match requests
* Adhere to samples procedure
* Process test plate, blocks and tensile bars orders
* Process C of A's requests
* Maintain up to date data sheets and regulatory information, REACH, RoHS, WEEE
* Respond to customer survey requests
* Demonstrate motivated behaviour and take ownership of customer issues
* Provide excellent product and customer service
* Adhere to good Management practice documenting customer interactions
* Cooperate with and operate within Company guidelines, processes and ethics
Qualifications
* Good general education
* Excellent written, social and verbal communication skills
* Good Microsoft Office skills
* High degree of organisation, problem recognition and dispute resolution
* Experience in providing customer support, enquiry handling and commincation
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