Location: 126 Main Street Coatbridge/Bank Street Airdrie, ML5 3BJ
Salary: £25,847 - £27,301 per year pro rata
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. The “Apply now” button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
Customer Service Officer
NLC5
35 hours & 17.5 hours
To provide the highest level of customer service, we are seeking to recruit a part-time Customer Service Officer with experience of working in a busy customer-focused environment.
You will provide excellent front line services to our residents including dealing with enquiries relating to a wide range of council services. You will also be responsible for cash handling and clerical support when required.
Responsibilities:
1. Experience of dealing with front line enquiries in a busy customer service environment.
2. Excellent communication skills with the ability to deliver a high standard of customer care.
3. Well-developed IT skills and a flexible approach to work.
4. Moderate cash handling experience.
5. Clerical and team working experience.
6. Good literacy and numeracy skills.
7. Work with minimal supervision.
8. Strong decision-making skills.
9. Maintain a high degree of accuracy while working in a busy environment.
You may be required to cover any First Stop Shop within North Lanarkshire.
Working here at North Lanarkshire Council:
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
Applications for this job cannot be made online. Please refer to the advert for further information.
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