Assistant Reservations Manager **** luxury collection of
hotels in London ***
Incredible benefits
our central reservations team at Red Carnation Hotels is
recruiting for an experienced, warm, and engaging Assistant
Reservations Manager to join our team. The Reservations
office is based in London Victoria and will take reservations for the UK-based Red
Carnation hotels. We are looking for someone with similar previous experience
excellent communication skills and strong attention to detail while being able
to multitask. This position has excellent progression opportunities and
would be suited to someone with an enthusiastic personality and a can-do
attitude.
Location: The Rubens at the Palace, Victoria,
London
Employment type: Full-time
Working pattern: 5 days on 2 days off – weekends required, on average one weekend per month. The office is open from 8am – 9pm Monday to Sunday
Salary: Competitive + uncapped commission.
Key Responsibilities of an Assistant Reservations
Manager:
* Assisting with managing and
motivating the reservations team on a shift basis, with the support of the
Reservations Manager.
* Overseeing reservations inbox and
ensuring that enquiries have been dealt with promptly.
* Monitoring incoming calls to
ensure the Forbes standards are adhered to during every phone call.
* Supporting the training and
development of team members to help them thrive in their roles.
* Helping manage team performance
and providing ongoing coaching and feedback.
* Assisting in the recruitment and
onboarding of new team members.
* Building strong knowledge of our
UK hotel portfolio to help guide guests to the most suitable package.
* Carry out regular arrival and
reservation checks (with the use of booking made report) to ensure all is
correct on the system.
* Collaborating regularly with
hotel teams to maintain smooth interdepartmental operations.
* Confidently manage weekend shifts
on an independent basis.
* Sell, process, enter, and confirm
room reservations using selling techniques and strategies.
What are we looking for?
* Previous experience in a
reservations or front office role, ideally within a luxury hotel environment.
* Strong communication and
organisational skills.
* An eye for detail with the
ability to multitask and stay calm under pressure.
* A positive, guest-first attitude
and professional presence.
* A collaborative approach with the
desire to grow into a leadership position.
* Experience with reservation
systems (Opera knowledge is a plus).
What's in it for you?
* Holiday allowance starting at 20
days and increasing with length of service up to 27 days + 8 bank holidays.
* Excellent service charge added to
your salary every month.
* Professional, award-winning
learning and development opportunities from day one.
* Fantastic recommend a friend and
family bonus scheme worth up to £600.
* Enhanced paid maternity leave
& paternity leave.
* 50% off on food and 25% off on
beverages in any Red Carnation Hotels F&B outlets.
* Discounted accommodation rates at
Red Carnation Hotels worldwide.
* Two paid volunteering days each
year because we care about our community Access to immediate Employee
Assistance Programme because we care about our employees.
* Vibrant hotel recognition events
every month and hotel-based incentives (Employee of the Month / Manager of the
Quarter).
* Social and team building events
per hotel.
* Global Employee Appreciation
Party, where we get to celebrate our incredible teams.
Red Carnation Hotels is an Equal Opportunities
Employer. We celebrate diversity and are committed to creating an inclusive
environment for all employees.
We electronically scan and store a copy of your
passport/visa and/or ID card to gain a clear indication of the authenticity of
the document and establish the ‘Right to Work’ in the UK.