P
osition: Store Supervisor (40 hours per week ) L
ocation: Samsonite Store, Bicester Village, 112 Pingle Dr, Bicester OX26 6EU A
vailability: Immediately
J
ob Purpose T
* he Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets. T
* he Store Supervisor includes but is not limited to the following major accountabilities: S
tore Performance and Analysis: H
* as awareness of every communication and instruction sent to the store. I
* s aware of store budget and targets and has a good understanding of KPI’s. R
* eports any information that can contribute to the success of the store. C
ustomer service: A
* pplies the 4 mandatory selling standards with each and every customer. A
* pplies every step of selling processes proposed by Training Manager, exploiting every customer opportunity. U
* ses up-to-date technical product knowledge to generate sales. A
* ctively builds customer loyalty encourages personal trade. P
* rovides outstanding and inspiring service delights beyond customers expectations by going the extra mile. E
* xceeds the company target Mystery Shopping results (75%). R
* eflects the values of the brand and demonstrates passion for the brand. H
uman Resources Management A
* ssists in training, coaching, motivating, developing and retaining staff. A
* ssists in developing team spirit. S
tock management: A
* ssists in managing stock. E
* nsures correct pricing of products displayed on the shop floor. M
* inimizes losses to achieve the company shrinkage target below 0.5%. A
* ssists in inputting and planning all stock movement and coordinates with the central retail team. O
perations: I
* s aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc. C
* ompletes and maintains all required paperwork meeting the required deadlines. M
* aintains permanent store cleanliness, appearance to offer a customer friendly environment. P
* erforms all reasonably relevant duties that are requested by the Store Manager. I
* f applicable, observes specific local requirements relating to the trading environment. A
* ctively participates and attends appropriate training as and when required. M
erchandising, Marketing & Promotions M
* aintains store and window presentation and visual merchandising in accordance with defined standards. H
* as awareness of current promotions. C
ommunication C
* ommunicates in a clear, polite, courteous and understandable manner and listens to others. K
* eeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager. C
* omplies with personnel dress code and grooming in line with company policy. A
* cts as an Ambassador of the Company and of the Company‘s Brands S
ecurity T
* o ensure that any security issues are acted upon where possible and reported to Management. T
* o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. H
ouse Keeping M
* aintain high standards at all times within the branch. E
* nsure that cleaning is carried out daily and look after all fixtures, fittings and stock A
ttendance T
* o report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. I
* f absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. I
* f employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. A
* ny LOSS of business time must be made up and discussed with manager. T
* o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. T
* o adhere to company attendance policy A
ppearance M
* aintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy. H
ealth & Safety E
* nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. B
* e knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. A
dditional Responsibilities T
* o perform duties of a similar nature as required and directed by Management. R
eporting line T
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