University Accommodation & Conference Manager - Maternity cover - 12 months£45500 - £50500 per annum (£25-£27.80 per hour)East London
Randstad are delighted to be working alongside a respected higher education institution, based in East London who are recruiting for an Accommodation Manager. This role is a maternity cover position, expected to last 12 months, with responsibility for providing effective operational management of the Halls of Residence and delivery of summer conferencing.
Main duties:
1. Responsibility for the effective management, development, and performance review of the Residence Officers and Residence Coordinator and their respective teams.
2. Lead the multi million pound Summer Conferencing project and programme including turnarounds and client liaison.
3. Lead on the Customer Relationship Management system ensuring its implementation is successful, liaising with relevant colleagues and stakeholders.
4. Coordinate the development and delivery of new and existing initiatives in the Halls of Residence, related to system development, estates and facility management, disciplinary, and customer service.
5. Support the Residence and Summer Conferencing Manager in key strategic projects including the Residential Life enhancements project.
6. Manage the student experience and conflicts of students in the Halls of Residence through a number of programmes such as complaints, investigations and flat issues.