Location: Pury Hill Business Park, Alderton Road, Towcester. NN12 7LS
Status: Full-time, Permanent
Hours: 37.5 hours per week between 8am – 6pm Mon to Fri (Sat on-call rota).
Salary: £25k OTE £32k dependant on passing sponsored industry certifications
The Company:
At Digital Origin, we are transforming the way UK businesses stay connected by delivering seamless Connectivity asa Service (CaaS) solutions. With IT, Connectivity, Telephony, and Mobile services all interconnected, we offer thesimplicity of a single supplier, one helpdesk, and one monthly bill. Guided by our mission to Find, Win, Keep, andEvolve, we are dedicated to building lasting client relationships and exceeding expectations. At the heart of oursuccess is a high-energy, positive culture of teamwork that sets us apart and drives us forward.
The Role
As a 1st Line Support Engineer, you’ll be at the forefront of delivering a five-star helpdesk experience for oursupported users. This role is ideal for someone looking to build a career in IT and telecoms support, withopportunities for further training and certifications across our product range – including incentives for yourachievements.
Main Duties
Service request diagnosis and resolution
* IT – Troubleshoot desktop issues affecting users, workstations, applications, and file storage.
* Connectivity – Identify and resolve basic line faults.
* Telephony – Administer soft PBX systems and perform basic troubleshooting.
* Mobile – Manage wholesale portals and configure mobile device management systems.
* Pass complex issues to senior or specialist engineers as needed.
Hardware setup and maintenance
* Set up PCs and laptops for new and existing clients, fix hardware faults, and install upgrades.
System monitoring
* Monitor RMM dashboard alerts and take corrective action where necessary.
Documentation
* Record all work within the Halo PSA system to maintain accurate logs.
About you:
* A team player with excellent communication skills and a friendly, can-do attitude.
* A logical thinker with strong problem-solving skills and a passion for technology.
* Eager to build a career in IT and telecoms support, with a willingness to learn and gain certifications.
Skills & Qualifications
* A genuine interest in IT and telecoms.
* Strong communication and interpersonal skills.
Previous experience in a similar role or technical aptitude is a plus but not essential.
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