Job Description:
Relationship Manager
Brighton / Salford Quays / London –
Permanent
Full time -
£54,500
We make health happen:
Bupa Global runs a programme providing services to an established partner. The Relationship Manager reports to the Head of Healthcare Management (HCM) and has a dotted line to the partner for feedback and strategic direction. You will lead a small team to achieve role objectives.
How you’ll help us make health happen:
Responsibilities include overseeing the proposition, acting as the key contact for all relationship aspects, from daily operations to strategic planning. You’ll support the Head of HCM by developing, improving, and maintaining the proposition, ensuring the partner's customers benefit from Bupa Global's cost containment solutions.
The Relationship Manager provides insight into global approaches by building strong relationships within Bupa Global’s HCM team. They liaise with internal stakeholders across departments to ensure consultation and consideration of operational changes' impact on the programme.
The job holder works closely with the partner’s team, Bupa Global HCM teams, and Bupa operational functions to ensure alignment and deliver consistent, robust solutions. They also handle escalations and make decisions as needed.
Key Skills / Qualifications needed for this role:
1. Advanced relationship management experience is essential
2. Strong stakeholder and customer account management experience is essential
3. Operational/project management experience is advantageous
4. A clinical background is desirable
5. Experience in international private medical insurance or negotiation
6. Commercial knowledge of international health insurance
7. Ability to deliver projects on time and within budget
8. Proven track record of achieving high-quality targets
9. Ability to work under pressure in a fast-paced environment
10. Ability to manage the implementation of new systems
11. Proficient in Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint)
12. Familiarity with SharePoint would be advantageous
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
13. 25 days holiday, increasing through length of service, with option to buy or sell
14. Bupa health insurance as a benefit in kind
15. An enhanced pension plan and life insurance
16. Onsite gyms or local discounts where no onsite gym available
17. Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.