Job Description Do you have an affinity for working with customers and an interest in working in the tech sector? Come join our team as a Service Management Consultant With all the necessary training provided, this is a great opportunity for someone keen to step into the tech industry. What are you going to do? At TOPdesk we develop and sell a Service Management solution. Not quite sure what that is? It’s the platform supporting an organisation in every step of their customer service or internal processes. As a Consultant you’ll work primarily with new customers to implement our SaaS tool into their organisation ahead of their go-live date. You’ll also work with some existing customers who may be interested in using TOPdesk for more departments, or working with us to better streamline their processes. On a daily basis you’ll be: Advising our customers on best practices & how to improve their processes Independently leading consultancy sessions with customers during which you may be onboarding and training IT teams on the TOPdesk software helping them configure the software to their needs tailoring each session to the needs of the customer (which could be across multiple industries, levels of seniority, departments, remote, or in person) Responsible for the progress of TOPdesk implementation projects, making sure the customers are properly set up for their go-live date this requires an ability to manage different stakeholders and conflicting deadlines Collaborating with Sales, Customer Success, and Technical Support teams to provide a high quality customer experience Responsible for your individual billability target and for thinking creatively around new ways the team can meet its goals and help customers level up This role requires an in-depth and sometimes technical understanding of our platform, all of which we’ll provide you through extensive and cross-functional training Once you’re up to speed there are a number of professional development opportunities around increasing your technical expertise, specialising in certain sectors, being our expert in certain use cases, and more. Who will you be working with? The TOPdesk UK team is spread across two offices in London and Manchester. The consultants meet every month for a ‘Consultancy Knowledge Day’ which compromises of knowledge sharing and problem-solving. The team also works closely with Technical Support UK, relying on their TOPdesk expertise to assist with training and general software-related queries and problems.