The Role
We are building a Restaurant Launch Team to engage with all of our new restaurant partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team (SMB). We're centralising all restaurant launch and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurant partners from these teams.
As a Restaurant Launch Assistant, you'll be supporting new restaurants as they get started with Deliveroo, ensuring they understand the onboarding process, answering any questions they have, and generally providing a high level of service as required.
You'll be working to tight turnaround times, using your skills to navigate requests from restaurants across the country. This will be a hybrid position after passing probation, and you will report to your Restaurant Launch Team Leader.
The base salary is £24,700, plus a bonus of up to £6,000 per year, paid quarterly.
What you will do
* Assist our new restaurant partners in getting set up and ready to start taking orders.
* Work with the launch team, sales team, and account managers, being the face of Deliveroo for all of our newest partners.
* Take on challenging KPIs while maintaining excellent customer service.
* Organise daily call plans to achieve your goals.
What you'll need to be successful
* Native or fluent in French and English.
* The confidence to make regular calls and a strong phone presence.
* IT literate and able to keep our systems up to date with all relevant information.
* A good team player who others want to work with.
* Commitment to professional development.
* Maintain a positive influence on others and be someone others enjoy working with.
Why Deliveroo?
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story of high growth, huge challenges, and enormous opportunities ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most rapidly expanding industry in the world, so join us for the ride.
Benefits and Diversity
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.
We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
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