Are you excited about change management and delivering project deliverables and outcomes?
Are you passionate about change and supporting the people side of things?
Do you have a proven track record in delivery of change and supporting the realisation of benefits?
If you answered yes to all of the above questions, then we want you.
At Innovate, we are seeking exceptional and motivated Change Managers, on a permanent basis, to join our Business Change team and be part of an exciting future with a significant digital transformation programme about to start!
We are looking to recruit 3 new Change Managers to work across our Trusts (George Eliot Hospital and South Warwickshire University Foundation Trust), Primary Care and Innovate stakeholders, on digital and transformation projects and programmes. These roles are key to ensuring our change management capability is strengthened ahead of the start of our Electronic Patient Record (EPR) programme.
Main duties of the job
The primary objective of the Change Manager role is to lead change management aspects of improvement delivery and Digital Services Transformation projects across GEH, SWFT (Acute and Out of Hospital), Primary Care and all other Innovate customers. They will work closely with project teams to develop, define and shape change, integrating change management and ensuring successful delivery and adoption of large-scale change.
What you will be doing:
* As Change Manager, you will be at the forefront of the change, working with all stakeholders in the acute, primary care and community settings.
* You will be part of Innovate's Business Change Team and will work closely with the Digital Change and Transformation Manager.
* Your role will be central to reducing risk, driving improved adoption and enabling required change to enable benefit realisation.
As a Change Manager, you will be instrumental in driving change, collaborating with a diverse range of operational, clinical and administrative stakeholders. This role will lead and drive the change management activities required to implement new business processes as part of embedding improvements, new digital solutions and the upcoming EPR.
Your expertise will be critical in managing change and realising benefits. This is an opportunity not to be missed, and a chance to contribute to the transformational journey we will all be undertaking.
About us
As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide a supportive work-life balance. Innovate is a staff-led company, with a mission to provide the best technology solutions and support to our Trusts.
At Innovate, we recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.
Innovate is able to offer NHS Terms and Conditions for staff currently employed within the NHS or within the last 12 months.
Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.
Job responsibilities
Apply a structured change management methodology and lead change management activities with key responsibilities for:
* Planning and organising a broad range of complex activities, including influencing and adjusting plans to align project and operational wider plans and strategies.
* Implementing new ways of working, facilitating collaborative working and capacity planning.
* Development and delivery of relevant impact assessments, plans, processes and materials to enable the change i.e. business readiness assessment, change sustainability plans, new processes, benefits realisation plans and tracking.
* Support the implementation of Change plans and monitor progress of plans against success criteria, and maintain alignment to business case as relevant.
* Note: Scope of plans may include change management, engagement and communications, and benefits plans, benefits profiles, and training plans.
* Input and support training requirements e.g. create learning/training plans and materials.
* Manage stakeholder engagement and communications in terms of change management, set up advocacy and mobilise change agents or champions as required.
* Lead stakeholder engagement and communication initiatives and identify and help to address any resistance.
* Core responsibility for ensuring patient care is considered within change management plans/activity and that the patient perspective is a key driver in continuous improvement.
* Responsible for reporting on delivery of Change Workstreams, project change activities and BAU initiatives as required.
* Influence and design services relating to patient care and patient/work flows, including administrative and operational workflows which have a direct impact on the provision of services.
* Act as an effective change agent in the delivery change workstreams and activities.
In addition, the successful candidate will be required to have strong skills in the following areas: Strategy, Analytical skills, Development, Staff Management and Leadership. Please see attached job description for full details.
Person Specification
Qualifications
* Educated to degree level or equivalent experience delivering major change programmes.
* Evidence of continuous professional development.
* Training or coaching qualification.
Personal Qualities
* Compassionate leadership adopting use of motivational and inclusive practice.
* Able to influence decision making and practice across all levels.
* Able to prioritise and delegate.
* Able to monitor and appraise individual and organisational performance.
Experience
* Proven track record of delivering major change programmes effectively.
* Experience and knowledge of change management principles, concepts, methodologies and tools; able to advise on a good practice approach to business change.
* Good understanding and demonstrable knowledge of benefit management and change role within it.
* Works well under pressure and with complexity and ambiguity and can flex to changes in business focus.
* Able to define problems and evaluate new concepts and ideas and identify recommendations and solutions.
* Experience in stakeholder management on complex/sensitive programmes and has credibility and impact with peers and leaders; able to influence and gain buy-in to enable change to happen through others.
* Excellent interpersonal and communication skills and a proven ability to convey complex information (including presentations) and develop, maintain and enhance relationships with a variety of internal and external contacts.
* Ability to influence others and move toward a common vision or goal.
* Able to identify both the overt and covert culture of the organisation and its influence on the change.
* Strong project management and organisational skills, and a high awareness of project and programme context and discipline.
* Fully competent at planning, risk management, and dependency-management.
* Experience of managing, implementing, facilitating, and monitoring change initiatives.
* Flexible and adaptable; able to work in ambiguous situations.
* Resilient and tenacious with a propensity to persevere.
* Forward looking with a holistic approach.
* Strong analytical skills with experience of assessing the impact of change by conducting impact analyses, assessing change readiness and identifying key stakeholders.
* Excellent understanding of computer systems and digital transformation; ideally includes hospital digital systems.
* Independent means of transport for frequent travel to Innovate and customer sites.
* Able to work a variety of working patterns.
£46,629 a year or equivalent NHS T&C's, if eligible.
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