The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Swale Heating, part of the Sureserve Group, delivering heating services in the South East. We employ across a wide range of roles including gas engineers, renewables engineers, plumbers, electricians, administration staff and team members for our HR, Accounts, Contract Management, Customer Service Operations and Marketing teams. By joining Swale Heating, you will be embarking on a challenging and rewarding career path, where you will have the opportunity to contribute to the ever-evolving heating industry. Please note this role is a 6 month FTC Role Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner. This is from both customers and engineers. In addition to phone calls, respond to customer emails, texts, WhatsApp messages and online chats. Be on hand to support the Junior Contact Centre Administrators at all times. Act as the first point of contact for tenants and clients and manage these relationships professionally productively. Answer customer queries and take ownership of any issues arising seeing through to completion. Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary, logging information accurately and concisely. Make outbound calls to customers to arrange appointments. Meet internal standards relating to quality of communication via all channel types. Maintain standards of productivity to achieve individual and team targets. Work closely with the Senior Contact Centre Administrators to ensure that service standards are adhered to on the contracts and with clients. Adhere to and support Swale Heating’s and their clients’ policies and procedures regarding data protection and equality and diversity. The successful candidate will have Previous customer service experience Competent with IT systems Contact Centre Customer Service experience. Working Knowledge of Microsoft Office Positive attitude with a solution focus whilst remaining calm. Accuracy and attention to detail. What We Can Offer You Salary exchange pension Employee assistance programme 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional) Enhanced family leave (dependent on length of service) Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact the job poster. Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.