* Principal Consultant, Utility Customer Programs
Date : Oct 26, 2024
Company : Black & Veatch Family of Companies
Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world.
Recognized by Glassdoor as a 2023 Top 100 place to work, Black & Veatch allows you to lend your talent and perspective to humanity's biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. Our hybrid environment allows you to balance your work and personal life.
The Opportunity
As the Principal Consultant, Utility Customer Programs, you will have the opportunity to deliver and drive sales on Utility Transformation projects primarily focused on Customer Experience, Customer Service and Billing, Advanced Metering Infrastructure, and Operational Technologies.
The successful candidate will be well versed in utility Customer Program trends, Customer Engagement and Channel Management, Customer Business Processes, Customer Requirements, Customer trends, Oracle, and other Customer technologies as well as understanding decarbonization and how it impacts the Customer space. With proven experience selling and delivering Customer projects through all phases of the engagement analyses, design, build, test, run. This role is client-facing and expected to lead projects and programs working across project teams and utility organizations. Travel as needed to various client sites.
Key Responsibilities
* Lead and support business development and sales activities including delivering sales presentations promoting the company’s Customer capabilities and the value of such capabilities.
* Develop and manage client relationships and when required challenge clients current strategy and direction through persuasive argument.
* Responsible for delivering value-driven Customer projects implementations leading a team, using defined project management methodology including managing expectations within defined scope of the engagement.
* Developing deliverables including overall Project Plans, Project Strategy, Change Management Strategy, Testing Strategy, and delivering overall projects.
* Contribute to quality review on Customer engagements.
* Further extend company’s applicable knowledge base and capabilities by updating best practices to redefine tools and techniques.
* Outline specific performance measures, targets, and goals to articulate the business case for realized efficiencies or added value.
* Define competitive advantage and achievable value to the client through use of the strategic change components and metrics.
* Knowledge Capability: Understanding of the trends in the Customer space, Contract Management, Project Management, Proven delivery capability using defined project management capabilities and teams.
* Manage, identify, and access risks and issues to properly prioritize and propose solutions; escalate complex issues when necessary.
* Anticipate and resolve issues.
* Develop, present, and defend conclusions, recommendations, and implementation plans.
* Recommend appropriate resources based on the phases of an assignment.
* Delegates work to assigned team members.
Minimum Qualifications
* Bachelor's Degree or relevant work experience.
* Has managed significant engagements.
* 10+ years in a business / consulting environment.
Preferred Qualifications
* Masters Degree.
* 7 years of experience focused on Utility Customer Experience, Customer Service and Billing, AMI, and Operational Technologies capabilities.
* Certified in Oracle CC&B.
* Experience conducting readiness assessments, evaluate results and present findings.
* Expertise developing a set of actionable and targeted project plans.
* Proven ability to be an active and visible coach to junior resources.
* Experience in other Utility Areas Infrastructure, Distribution, Work and Asset Management.
Work Environment / Physical Demands
Virtual position based in the United States with the ability to travel up to 50%.
Salary Plan
CST : Consulting
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We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.
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