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Can you effectively support and lead a team of Claims Technicians?
Our Team Leaders effectively lead, motivate, and manage the smooth running of a Claims team whilst maintaining optimum efficiency and control of costs in line with the company business plan. The Claims Team Leader is responsible for achieving individual and team targets and objectives while constantly striving to improve service and quality standards.
The location for this role is our Swansea office, and the role is classified as hybrid. Typically, this has entailed three days in the office and two days working from home.
Reporting to an Operations Manager, your main responsibilities will include:
1. Managing and developing a team of Claims Technicians, including formal and informal training, performance management, overseeing daily activities, and providing guidance and support.
2. Responding to customer phone calls in a professional, courteous, and efficient manner.
3. Monitoring communication with customers and service providers to ensure all standards are met or exceeded.
4. Setting and managing resource requirements for the team, including recruitment in conjunction with HR.
5. Overseeing the tasks and activities of Claims Technicians within the team, providing support, coaching, and development as needed. Setting and monitoring achievement of team operational targets.
6. Understanding and applying all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
We’d like to hear from you if you have:
* A basic understanding of the legal principles of insurance and insurance contracts.
* Basic knowledge of the legal, regulatory, and compliance provisions relevant to the role.
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