A key part of the role will be to provide the first point of contact for patients and their families/ carers to provide feedback on our services. This could be compliments, concerns or complaints. Communication is a key skill and providing a professional and sensitive response to all contacts ensure calm and clear communication maintained. Contact can be via phone, letter or electronic so it is essential that good customer service and competent skills in Office packages and electronic communications. Experience in using electronic systems to input, monitor and progress complaints, concerns and compliments. Good time management skills are essential to ensure deadlines are adhered to. The post holder will be a point of contact with a wide range of services across the organisation and externally with third sector and Parliamentary and Health service Ombudsman. Knowledge of information governance procedures i.e. maintaining the confidentiality of information, storing information in the
right place and making sure information is recorded clearly and accurately is essential. The post holder will be required to work flexibly, productively and co-operatively with colleagues and customers to deliver quality services. Must be able to deal effectively and efficiently with queries and demonstrate the use of initiative in these dealings.
Working for Leeds community Healthcare NHS Trust Who are we? Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council. We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring. Perks of the job Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at click on the Join Our Team Tab. Right to Work This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under