ServiceNow Service Manager VP Level Permanent - CSDM, ITSM, ITIL, ServiceNow Development - Hybrid
Our FX Settlements client is looking for a Senior ServiceNow Service Manager to join them on a permanent basis (VP Level.)
Job Responsibilities:
* Provide strategic oversight and ownership for the design, development, modification, and implementation of mid- and long-term solutions within the ServiceNow platform
* Provides expertise and leadership in ServiceNow platform and integration design to meet business requirements.
* Work directly with customers to understand business requirements for ServiceNow platform.
* Manage ServiceNow vendor relationship and developers.
* Provide knowledge of CMDB and Common Service Data Model (CSDM) concepts and best practices.
Summary of Qualifications:
* Advanced experience in configuring/implementing/developing ServiceNow functionality across ServiceNow modules (cross-platform)
* Technical knowledge of ServiceNow ITSM functional area
* Knowledge of ServiceNow architecture and concepts
* Experience designing business functions, processes and information flow within ServiceNow or between ServiceNow and other business systems
* Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
* Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances,
* Knowledge in ServiceNow Development and Administration techniques
* Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques
* Design and deployment of CMDB, CMDB discovery and Common Service Data Model (CSDM) concept
* Experience KPI reporting including CMDB Health (Completeness, Compliance and Correctness) and managing on a monthly/weekly basis.
* 5 to 7 years with hands on work experience with ServiceNow Development or Management
* ITIL Foundations Certification with ITIL Expert as a strong positive
* Experience with ITIL processes and service management best practices.
Permanent role - hybrid working - excellent total compensation
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