Havering Liberty PCN is excited to advertise to appoint a Digital Transformation Lead to lead transformation and improvement across the PCN to enhance patient access and experience, as well as operational efficiency and staff job satisfaction whilst supporting the sustainability of general practice services within the PCN.
Are you an innovative individual who is passionate about implementing change that will have a positive impact?
The post holder will work closely with staff working at practice and PCN level to understand demand, capacity and activity to identify challenges, agree priorities for improvement and to support the implementation of change through quality improvement (QI processes).
The post holder will review and improve the PCN digital maturity to support population health management, improvements in care quality and PCN operational efficiency.
Main duties of the job
Ensuring all change is ultimately focused on improving services for patients.
Alongside the PCN Leadership and Management Team, work closely with the practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN.
Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience within the practices.
Build relationships across the PCN to develop consensus for improvements and to ensure business and clinical staff are fully engaged throughout the process of selection, implementation and deployment of change.
Provide hands-on capacity and support to practices in implementing and sustaining agreed changes with the use of QI processes to assess the impact of agreed transformation.
Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements.
Support the effective adoption of national and local initiatives, including integrated working at neighbourhood and system level to improve access to patient services.
Support practices and staff to maximise the use of existing digital tools and to improve adoption of new technology to enhance patient access and increase PCN productivity.
Provide feedback to PCN leadership and to member practices on progress of current initiatives, capacity for change, progress and issues so that plans can be adapted in response.
About us
We are a collaborative healthcare network of five General Practices serving the population of Upminster and Hornchurch with an extended multi-disciplinary team seeking to provide accessible, patient-centred, and high-quality primary care services that promote the health and well-being of our community and our workforce.
Havering Liberty PCN is led by our Clinical Director and PCN Manager who work together with the GP leads from each practice. The PCN also works closely with and is supported by its GP Federation, Havering Health Ltd, who are the employing body for the workforce of the network. The GP Federation supports the provision of innovative, high-quality and responsible health care services for Havering's residents.
Job responsibilities
JOB SUMMARY
The role of the Digital and Transformation Lead within Havering Liberty PCN is to support the PCN strategy on positive transformation and improvement where it is to enhance patient access and experience, as well as operational efficiency and staff job satisfaction whilst supporting the sustainability of general practice services within the PCN.
The post holder will work closely with staff working at practice and PCN level to understand demand, capacity and activity to identify challenges, agree priorities for improvement and to support the implementation of change through quality improvement (QI processes).
Working with relevant colleagues in the ICS, the post holder will also develop relationships with local delivery partners (such as IT service providers and other NHS organisations) to support effective delivery of transformation. The post holder will review and improve the PCN digital maturity to support population health management, improvements in care quality and PCN operational efficiency. The post holder will focus their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff within the PCN.
Key duties and responsibilities include:
Ensuring all change is ultimately focused on improving services for patients.
Alongside the PCN Leadership and Management Team, work closely with the practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN.
Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience within the practices.
Build relationships across the PCN to develop consensus for improvements and to ensure business and clinical staff are fully engaged throughout the process of selection, implementation and deployment of change.
Provide hands-on capacity and support to practices in implementing and sustaining agreed changes with the use of QI processes to assess the impact of agreed transformation.
Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements.
Support the effective adoption of national and local initiatives, including integrated working at neighbourhood and system level to improve access to patient services.
Support practices and staff to maximise the use of existing digital tools and to improve adoption of new technology to enhance patient access and increase PCN productivity.
Advise on innovative opportunities and support practices to maximize benefits from innovation, through the sharing of learning and best practice.
Develop and implement mechanisms for assessing the impact of agreed changes.
Provide feedback to PCN leadership and to member practices on progress of current initiatives, capacity for change, progress and issues so that plans can be adapted in response.
Person Specification
Qualifications
* Educated to Masters degree level or equivalent professional experience. Educated to GCSE or equivalent, level C or equivalent in at least Maths and English. Evidence of further professional qualification in a relevant area.
* Professional qualification or experience in IM&T to demonstrate subject matter expertise. Project management qualification, such as PRINCE or equivalent experience.
* Leadership and management qualifications. Quality improvement/change management training.
Personal Qualities
* Passionate about digital and helping people use digital tools effectively to support patient care.
* Attention to detail combined with the ability to demonstrate good judgement and analytical skills.
* Ability to engender trust and confidence and demonstrate integrity in the provision of advice and training.
* Well organised and used to working in a busy environment and able to work effectively under pressure.
* Adaptability, flexibility and ability to cope with uncertainty and change.
* Strong can-do attitude with an innate ability to take initiative and work by yourself as well as in a team.
* Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within the organisation.
* Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
Experience
* Good understanding of the digital agenda within the NHS and social care/care sector.
* Awareness of change management principles and methodology.
* Can deliver technical information in a non-technical way to a range of stakeholders.
* Excellent working knowledge of Microsoft Office and the ability to navigate online tools and apps.
* Experience in digital/IM&T project management or transformation experience in a health or social care environment.
* Experience in project delivery through the entire project lifecycle from initiation to delivery.
* Experience of promoting and expanding use of digital systems.
* Experience of providing support to staff in development and use of digital or IT skills.
* Experience of data collection and using tools to measure the impact of services.
* Experience of using own initiative/working autonomously and to deadlines.
* Experience of working as part of an integrated team; able to promote teamwork.
Change Management
* One of the core objectives of this role could be to support practices and PCNs to embed and optimise the use of technology to transform and deliver ongoing improvement to services. The role will require experience in business and service improvement with expertise in transformational change and a thorough understanding of general practice systems and processes.
Skills and Qualities
* Ability to build and maintain relationships and to promote collaborative practice with all colleagues whilst maintaining appropriate professional boundaries.
* Ability to demonstrate personal accountability, emotional resilience and work well under pressure.
* Ability to make decisions autonomously.
* Ability to manage multiple, large-scale projects at one time.
* Excellent verbal and written communication skills.
* Adaptability, flexibility and ability to cope with uncertainty and change.
* Ability to identify risk and assess/manage risk when working with individuals.
* A solutions-focused approach to problem solving.
* Excellent attention to detail.
* Exceptional organisational and facilitation skills.
* Ability to work under pressure in a dynamic environment.
* Ability to develop good working relationships.
* Personable and approachable.
* Self-motivated and confident able to work with minimal direction.
* Adaptable and innovative.
* Enthusiastic and conscientious.
* Trustworthy, honest and reliable.
* Sufficient English language fluency as required under the Immigration Act 2016.
* Must be able to concentrate at a VDU for long periods.
* Ability to travel around the Havering area.
* Flexibility of working hours/able to work at desired times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£48,000 to £57,000 a year, Depend on Experience
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