* A leading national business with great expansion plans
* A great opportunity to grow a new team
About Our Client
Call Centre Manager (Motor Trade), Bracknell: A well-respected name in the automotive industry, this company has built a reputation for excellence in vehicle services and customer support. With a nationwide presence and a commitment to innovation, they provide high-quality solutions to a diverse customer base, ensuring exceptional experiences at every touchpoint.
Job Description
Call Centre Manager (Motor Trade), Bracknell:
* Lead and manage a high-performing call centre team to deliver exceptional customer service.
* Develop and implement strategies to enhance operational efficiency and customer satisfaction.
* Monitor key performance indicators (KPIs) and drive continuous improvement.
* Oversee training, development, and coaching to support team growth.
* Ensure compliance with company policies, industry regulations, and service standards.
* Work closely with senior management to align customer service initiatives with business objectives.
* Analyse data and generate reports to identify trends and opportunities for improvement.
* Handle escalated customer issues, providing solutions and ensuring a positive resolution.
The Successful Applicant
Call Centre Manager (Motor Trade), Bracknell:
* Proven experience in managing a fast-paced call centre environment.
* Strong leadership skills with the ability to inspire and develop a team.
* Excellent problem-solving abilities and a proactive approach to challenges.
* Data-driven mindset with experience in monitoring KPIs and driving improvements.
* Ability to implement customer service best practices and enhance the customer journey.
* Strong communication and stakeholder management skills.
* Experience in the automotive or related industries is advantageous but not essential.
* Proficient in using call centre systems, reporting tools, and customer service platforms.
This is an excellent opportunity for a results-driven leader to make a significant impact in a forward-thinking organisation.
What's on Offer
Salary of circa £38,000 - £40,000 and a chance to set up a new centralised team and implement the day one processes and procedures.
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