Our Story
At Knoops, we’re
experts in crafting the perfect chocolate drink for our customers. Our founder
Jens Knoop opened the first store in Rye in 2013. Now we have a growing estate
of stores, a production factory and a growing online business.
The Knoops concept is
based around our carefully curated percentage menu which offers chocolates to
suit every taste and mood. We find joy in helping you to discover your perfect chocolate
drink and encourage experimentation with different % chocolates and flavours in
a process we call ‘Knoopology’.
This process is
simple; choose your chocolate %, milk, and extra flavours like sea salt, orange
zest or chilli to be made into a hot chocolate, milkshake or iced chocolate.
The Opportunity
Are you a natural
leader with a passion for delivering exceptional customer experiences and
crafting high-quality beverages? At Knoops, we are dedicated to offering
expertly crafted hot chocolates, coffees, and teas in an inviting environment
that celebrates quality and customer delight. We’re looking for an energetic
and motivated Team Leader to guide, inspire, and support our dynamic café team.
Key
Responsibilities:
Lead Daily Operations: Oversee the smooth
running of the café, ensuring excellent customer service, efficient workflow,
and adherence to high-quality standards.
Inspire & Motivate the Team: Act as a role model,
fostering a positive and collaborative work culture where everyone thrives and
contributes to success.
Training & Development: Support the
onboarding and continuous training of baristas to uphold Knoops’ high beverage
preparation and customer service standards.
Customer Engagement: Be the face of the
café, welcoming customers, handling queries, and ensuring every guest enjoys a
memorable Knoops experience.
Quality Assurance: Maintain the highest
standards in beverage preparation, presentation, and café cleanliness.
Stock & Inventory Management: Ensure stock levels
are maintained, and ordering is accurate to support daily operations without
wastage.
Problem-Solving: Address any operational challenges swiftly
and efficiently to keep the café running smoothly.
What
We’re Looking For:
Proven Leadership Experience: Experience in a
supervisory or team leader role within a café, hospitality, or retail
environment.
Passion for Beverages: A love for crafting
high-quality drinks and a desire to share that enthusiasm with both customers
and the team.
Strong Communication Skills: Ability to inspire,
guide, and motivate a diverse team while building positive relationships with
customers.
Operational Savvy: Comfortable handling
stock management, scheduling, and daily operational tasks efficiently.
Customer-Centric Mindset: A dedication to
creating exceptional customer experiences and fostering loyalty.
Calm & Composed Under Pressure: Ability to manage a
fast-paced environment and resolve challenges confidently.
Team Spirit: A supportive leader who thrives on seeing
the team succeed and grow together.
Why
Knoops?
At
Knoops, our culture is built on four key pillars that guide everything we do —
for our customers, our community, and our team members. When you join us, you
become part of something meaningful, creative, and rewarding:
Craft:
We are passionate about
craftsmanship, and this extends beyond the drinks we serve. At Knoops, you'll
have the chance to craft your own journey by developing new skills, refining
your expertise, and exploring creative opportunities.
Ritual:
We believe in the power of rituals
— the little moments that create lasting joy. As a Knoops barista, you’ll be a
part of these shared experiences, creating meaningful interactions that bring
people together over expertly crafted drinks.
Exploration:
We are curious, adventurous, and
always striving to improve. Knoops is a place where new ideas are welcomed,
achievements are celebrated, and growth is continuous. Together, we’re on a
journey to explore new possibilities and celebrate the rewards that come from
discovery.
Community:
Our community is at the heart of
everything we do. Knoops is a space for collaboration and inclusion, where
everyone feels valued, supported, and encouraged to bring their authentic
selves to the table. We thrive on working together to create something truly
special.
Be
Part of It - Join the Team
At Knoops, everyone
has a place to shine. Since we first started crafting our signature
chocolate-based drinks, we've encouraged our team to bring their authentic
selves to work — to be bold, creative, and unapologetically original.
Because it’s not just
what you do at Knoops; it’s how you do it. Your originality, passion, and
individuality are what make our cafés vibrant and welcoming spaces for our
customers.
You’ll work alongside
a diverse group of colleagues who all bring their own spark to the team.
Together, we create joyful experiences, one expertly crafted drink at a time.
At Knoops, ambition
is celebrated. Whether you're a barista just starting out or a seasoned
hospitality professional, you'll be respected, supported, and encouraged to
explore new ways to grow. From flexible working arrangements to opportunities
for training and development, we’re here to help you on your journey.
So, if you're ready
to embrace originality, be part of a passionate community, and craft something
truly special every day — we want to hear from you. Join us at Knoops, where
being yourself is always the best ingredient.
Our
Shared Vision
At Knoops, we believe
that diversity makes us stronger. Our customers come from all walks of life,
and we value having a team that reflects this diversity. We celebrate the
unique qualities that each team member brings and are committed to creating an
inclusive environment where everyone can thrive.
We welcome
applications from all backgrounds, regardless of age, ethnicity, gender,
ability, religion, or sexual orientation. We are particularly keen to hear from
candidates from underrepresented groups in our industry, including women,
people with disabilities, ethnic minorities, and members of the LGBTQ+
community.
If you require any
adjustments during the recruitment process, have a disability or condition that
may affect your performance, or have other specific needs, please let us
know—we’re here to support you every step of the way.
Joining Knoops means
being part of a brand that values originality and craftsmanship while
encouraging you to explore your potential and be a vital part of a supportive
and dynamic community. Help in ‘Creating a Space for Exploration and Joy!’