We'd love to hear from you if you're:helpful & friendlycustomer focused with a positive attitudeenthusiastic with a willingness to learna team player, but also can work on your own initiativeFacilities AssistantCoughton Court is one of England's finest Tudor houses and has been home to the Throckmorton family for 600 years. Coughton has fine collections of furniture, family portraits and Catholic memorabilia which help us share the story of 'One House, One Family, One Faith - a family's struggle to remain true to its faith'. The house is set in award-winning gardens including the spectacular Walled Garden and orchards.Click here for more information about this locationReporting to the Facilities Manager, you'll be working with the Facilities Co-ordinator and 4 seasonal Welcome and Service Assistants, to deliver exceptional customer service everyday for our visitors. As the Facilities Assistant, you'll assist with the day to day cleanliness and presentation of the National Trust’s buildings and outdoor spaces. You’ll turn your practical hand to all sorts of cleaning and minor maintenance ensuring all our facilities are kept in good working order. You'll also be asked to help with some manual work such as unloading deliveries.Duties such as toilet cleaning, sweeping and litter picking will form a core part of the role, both inside and outdoors. You’ll ensure the highest standards of customer service across the area by always implementing a ‘customer comes first’ attitude.You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 17 March. Interviews 27th March 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 161725IRC161725AlcesterPermanent p/t (350 hrs py)Ends: Mar 17th 295.5 mi from DundeeWorking within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.The Hours: 350 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.Typically this will involve working ten hours per week, two hours per day.The Salary: £4,025 per year/ £11.50 an hour. We’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025.Duration: PermanentProposed interview date: 27th March 2025For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Coughton Court, Coughton, Alcester, B49 5JACompliance.Eligibility to Work in the UK11.50 per hour