IT Service Management & Business Operations Lead
Edinburgh/Glasgow/Hybrid
Salary up to £59,353 + 29% pension
Registers of Scotland (RoS) manages 21 land, property and other legal registers which are a critical asset for the Scottish economy. They aim to provide the best public service for Scotland and are on a mission to make some of the oldest public land registers in the world into some of the most modern.
They are committed to providing the best service to their customers through the creation of award-winning digital services, supported by the latest in cloud and AI technology.
Their Digital team is recognised across the industry for excellence in:
* Technology
* Innovation
* Culture
As part of continued long-term digital transformation they are looking to grow their permanent technology team. They have an immediate requirement for an IT Service Management & Business Operations Lead to join their Digital Services team which currently numbers around 200. They employ over 1100 staff across all departments
About this role:
This role is responsible for overseeing Digital, Data and Technology Directorate's (DDAT) business operations and IT Service Management (ITSM) functions. This includes leading financial planning & monitoring, contingent worker contract management, IT service performance analytics, and the development of ITIL v4-aligned practices to drive service excellence.
The role is critical in embedding a data-driven culture, ensur...