About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is
London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a
vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the
former headquarters of the Royal Mail: Montcalm Royal London House. A property
with a bold new perspective at Montcalm East, part of Marriott’s Autograph
Collection. And a duo of mindful hotels which set a slower pace: Inhabit,
Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade
II-listed building on the cusp of Park Lane has been sensitively refreshed by
architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and
Studio Est. We have added a new signature restaurant helmed by a world-famous
chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites
have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as
modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Marble Arch
is a five-star hotel set on a historic crescent that sits proudly at the top of
Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone,
bringing a fresh, holistic hospitality approach to London luxury. The
respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an internationally
acclaimed chef.
Overview
As Assistant Restaurant
Manager, you will support the Director of Restaurants in overseeing all aspects
of food and beverage operations, which includes, Restaurant breakfast and
dinner service, Executive Lounge, Room Service & Bar operations
and Events, if required. Your creativity, leadership, and strategic vision will
be instrumental in establishing our Food and Beverage as a premier destination
in London's vibrant dining scene.
Your role will also entail setting and reinforcing operational standards,
ensuring strict adherence to hygiene and safety regulations for the utmost
cleanliness and food safety. You'll help to build, mentor, and motivate a team
of culinary and service experts, fostering a culture of excellence and
collaboration where everyone strives for continuous improvement.
Benefits
·
Collaborative and empowering team dynamics.
·
Pathways for promotions and growth within the
brand.
·
Recognition and Rewards Program.
·
Access to an array of discounts via our
Benefits Platform.
·
Comprehensive training through Certified
Classroom and E-Learnings.
·
28 holidays annually, inclusive of 8 bank
holidays. Additional holidays post 2-year tenure.
·
Health incentives: Cash-back on optical,
dental, chiropractic, and physio services.
·
Concession on gym memberships.
·
Nutritious meals provided during shifts.
·
Complimentary dry-cleaning service for
uniforms.
·
Inclusive pension schemes
Key Responsibilities
Promotes The Montcalm Marble Arch to becoming a recognised
culinary destination by creating memorable guest experiences through artistry
and uncompromised passion for excellence.
·
Oversee daily operations of the restaurant,
executive lounge, room service and events (if required), ensuring smooth
service during all meal periods.
·
Assist the Director of Restaurants & Events
in managing shifts, setting schedules and ensuring adequate team coverage.
·
Monitor inventory levels and collaborate with
the kitchen team to ensure availability of ingredients.
·
Ensure F& B outlets maintain five-star
standards in terms of cleanliness, ambience and overall presentation.
·
Greet and engage with high profile customers,
ensuring their dining experience exceeds expectations.
·
Handle guest complaints and feedback
professionally, ensuring any issues are resolved swiftly and to the guest
satisfaction.
·
Train F&B team on luxury service standards,
attention to detail and maintaining a welcoming atmosphere.
·
Assist in recruiting, training and developing
F&B team to uphold the high standards of establishment.
·
Conduct performance reviews and provide ongoing
coaching for the team.
·
Motivate team to deliver exceptional customer
service consistently.
·
Assist in controlling costs and monitoring
F&B budgets.
·
Liaise with other departments to ensure
seamless service, particularly during service, special events and private
dining experiences.
·
Drive promotions that deliver great dining
experiences for our guests.
·
Ensure all credit and financial transactions
are handled in a secure manner.
·
Promote teamwork and quality service through
daily communication and coordination with other departments.
·
Ensure that all food and beverage facilities
and equipment are cleaned, vacuumed, and properly stocked according to
anticipated business volume. Notify engineering immediately of any maintenance
and repair needs.
·
Establish and achieve quality and guest
satisfaction goals. Respond in a courteous and prompt manner to all guest
questions, complaints and/or requests to ensure a high level of guest
satisfaction.
·
Solicit guest feedback to improve food and
presentation quality.
·
Analyse guest insights to identify and meet
customer expectations and build on guest loyalty.
·
Interact with guests to ensure expectations are
being met.
·
Ensure the security and proper storage of food
and beverage products, inventory and equipment, and replenish supplies in a
timely and efficient manner while minimising waste.
·
Perform other duties as assigned.
This job description is
designed to outline primary duties and conditions related to the Assistant Restaurant
Manager position at a luxury hotel. It is not an exhaustive list and additional
tasks and responsibilities may be required as directed by hotel management.
Key Attributes:
·
Passion for delivering exceptional culinary
service experiences to diverse clientele.
·
Comprehensive understanding of culinary
principles, food trends, and industry best practices, with the ability to
translate insights into innovative F&B concepts and offerings.
·
Strong leadership and interpersonal skills,
with the ability to inspire and motivate teams, build strong relationships, and
foster a positive work environment.
·
Exceptional communication and organisational
skills, with the ability to effectively multitask, prioritize workload, and
adapt to changing priorities in a fast-paced environment.
Working Conditions:
• Flexible schedule, including
evening, weekends and bank holidays, as required by business needs.
• Physical demands such as
being on the feet for long periods of time and manual handling.
Essential Qualifications
·
A degree qualified, preferably in Hospitality.
·
Minimum 2 years’ experience in a similar
position ideally in 5 Star property Hotel. With a track record of driving
operational excellence and delivering exceptional guest satisfaction.
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives each individual brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we are dedicated to providing a workplace free
from discrimination and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this particular
role.