Executive Board Appointment
Surrey - Hybrid
This fantastic career opportunity has arisen through internal promotion.
My client offers state-of-the-art cleaning, security, specialist, and Facilities Management services and is looking for a dynamic FM Sales leader.
Role Requirements:
1. A recognized and successful record of operating at Executive level in a large-scale FM sector organization.
2. A talent for leadership and strategic vision coupled with strong commercial ability.
3. The ability to lead, direct and develop a diverse team, gaining respect by action and example, with presence, gravitas, and charisma.
4. Proven ability to establish, develop and successfully implement business strategies that improve growth and profits.
5. Exceptional communication and interpersonal skills, capable of engaging with clients at all levels.
6. Ability to establish high-level networks in the client industry and a track record of being client-facing, working with major public and 'blue chip' organizations.
Major Accountabilities include, but are not limited to:
1. Customer Relationship Management:
To define and maintain the organizational CRM model and matrix, providing clear accountabilities and measures across functions. Understand the requirements of existing customers to ensure their needs are being met. Act to acquire new customers and manage client relationships (new and existing), develop, communicate, embed and manage 'Man Marking' Map, timeframe and escalation process internally and externally. Lead negotiations and manage the deal-making process for bids, strategic partnerships, and other new business opportunities. Work with Operations and Marketing to develop initiatives to maintain a customer-focused attitude throughout the business, improving customer lifetime value.
2. Facilities Management Strategy:
Define and develop strategic service offers with existing and new customers. Define sector development plan to increase FM penetration. Develop commercial plan and maintain viability across all FM contracts (organizational and financial models).
3. Growth and Brand:
Develop and deliver growth strategy and approach. Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development, etc.). Develop Marketing and Brand strategy to increase brand awareness, integrity, and credibility. Keep abreast of industry trends, including representing the business at industry events and through attendance of networking events.
4. Team Leadership and Management:
Lead, coach, and mentor the team of sales, bid, and marketing colleagues. Continuous evaluation of your team to support future growth plans of the business, for talent mapping and future succession planning. Set clear performance expectations and provide ongoing feedback and development opportunities. Ensure effective resource allocation and capacity planning to meet operational needs.
5. Cross-Functional Collaboration:
Collaborate closely with other departments (e.g., operations, finance, sales, marketing, HR & QHSE) to align activities with business objectives. Drive cross-functional initiatives and projects to enhance overall organizational performance.
6. Performance Monitoring and Reporting:
Overall responsibility for P&L. Establish and monitor key performance indicators (KPIs) for sales and marketing functions. Develop and maintain a robust pipeline of leads and opportunities, capturing all activity and progress in the Company CRM system to enable transparent analysis and real-time reporting. Develop and implement reporting mechanisms to track performance. Identify trends, patterns, and areas of improvement based on data analysis.
Resourcing Group is acting as an Employment Agency in relation to this vacancy. #J-18808-Ljbffr