Introduction
Motor Parts Direct first opened its doors in Kettering in 1999 and is now one of the leading motor parts suppliers in the UK.
Having built up the business to a network of over 180 branches, with 15 distribution centres, millions of pounds worth of stock and a fleet of over 1100 delivery vehicles, the company has set new standards in an industry all too often beset by promises that are not kept.
Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all its targets for successful growth. The unique strength of the MPD system is the combination of buying power, training resources and distribution muscle: something that the company has committed to since day one.
Personal service is at the heart of the MPD ethos, and customers are never made to feel like just another number in the order book. As motor part suppliers are often competing to offer the same products as each other, the best way for a company to forge a point of difference is through the service they offer. Motor Parts Direct are the company to do just that.
Job Overview
We are looking for an experienced IT Technician with a strong proficiency in Microsoft 365 and other Microsoft products to join our IT team. This role involves a wide range of IT tasks, from managing Microsoft 365 environments to providing general IT support. The ideal candidate will be a versatile problem-solver, capable of handling various IT-related challenges while ensuring smooth and secure operations across the organisation.
Key Responsibilities
Microsoft 365 Administration:
1. Manage, configure, and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
2. Handle user account management, including setup, licensing, and permissions.
3. Monitor and maintain the health and security of the Microsoft 365 environment, ensuring compliance with industry standards and company policies.
Technical Support:
1. Provide frontline support for Microsoft 365 applications, Windows operating systems, and other Microsoft products such as Office, SQL Server, and Azure.
2. Diagnose and resolve hardware and software issues across the organisation, including workstations, servers, and mobile devices.
3. Assist users with troubleshooting network connectivity, printer issues, and other IT-related problems.
System Administration & Maintenance:
1. Manage and maintain Active Directory, including user accounts, group policies, and security settings.
2. Perform regular system backups, updates, and patches for Windows servers and client machines.
3. Monitor system performance and implement necessary optimisations to ensure reliable and efficient IT operations.
Security & Compliance:
1. Support the management of security measures, including firewalls, antivirus solutions, and encryption, to protect company data.
2. Work with the Head of IT to review security policies and procedures and ensure that systems adhere to internal and external compliance requirements.
Collaboration & Communication:
1. Work closely with the Head of IT and other team members to plan and execute IT projects.
2. Document IT processes, procedures, and troubleshooting guides for both the IT team and end-users.
3. Provide training and guidance to users on Microsoft 365 and other Microsoft tools to maximise productivity.
Project Support:
1. Participate in IT projects such as network upgrades, system rollouts, and software implementations.
2. Collaborate with vendors and third-party service providers to resolve issues and ensure smooth project delivery.
Qualifications
Experience:
1. 3-5 years of experience in an IT support or service engineer role, with a focus on Microsoft products.
2. Demonstrated experience in administering and supporting Microsoft 365 environments.
Technical Skills:
1. Proficient in Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) and other Microsoft products (Windows Server, SQL Server, Azure).
2. Strong understanding of Windows operating systems, networking principles, and Active Directory.
3. Knowledge of IT security practices, including data protection and compliance standards.
Soft Skills:
1. Excellent troubleshooting and problem-solving abilities.
2. Strong communication and interpersonal skills, with the ability to work effectively with team members and end-users.
3. Ability to manage multiple tasks and projects, prioritising work in a fast-paced environment.
Job Type: Full-time
Benefits:
1. Company pension
2. Employee discount
3. On-site parking
Schedule:
1. Monday to Friday
Application question(s):
1. In 1-2 sentences, please describe how your previous experience is relevant to this role? Why are you a good fit for this job?
Work Location: In person
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