Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate. Photocopying and word processing documents, letters, emails, minutes taking and reports when required. Post holder must have an advanced level of keyboard skills and able to use Microsoft Office Word, Outlook, Excel, Teams and Powerpoint Daily use of the Oracle system for finance and the patient database Care Track. Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales. Have a flexible/adaptable approach to their work in order to meet various deadlines. Responsible for organising meetings for the department and planning any administrative work as required which includes coordinating attendance for internal and external groups, room / desk booking. Minute provider meetings e.g. case conferences/professional meetings and team meetings as required, distributing as appropriate and taking administrative follow-up acting on own initiative. Demonstrate office systems and department requirements to new starters which includes supporting with the training of staff members / less experienced staff and shadowing. Inputting into, monitoring and printing reports from computerised systems. Undertake Research and Development as directed. To carry out other appropriate delegated duties as required. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The post holder will participate in the rota for provision of in-hours Call Support to System Flow meetings, once appropriate training has been received. The post-holder, once trained, will also be eligible to undertake out-of-hours Call Support which will result in additional payment. The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Department and the Organisation.