White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
PRIMARY OBJECTIVE OF THE JOB
The Deputy Manager position is responsible for driving trade by leading our Shop teams. Maintaining a good understanding of all KPI’s and what the shop can do to improve or sustain performance. Always ensuring our customers have the best possible shopping experience; contributing to our aim to be leaders in sociable retail. This role is a key part of the management team and deputises for the Shop Manager whenever required.
WHAT YOU’LL BE DOING
Sales & Service Management
* Leads team briefs to ensure the team is set up with the knowledge and motivation needed to achieve targets.
* Reviews customer feedback and observes the team to ensure that they are making our customers feel welcome and at home in our shops. Suggests improvements where needed.
* Plans and organises events, including playing a key role in Customer Events.
* Motivates and inspires the team to achieve KPI performance through providing an amazing customer experience.
* Drives the team to have meaningful and memorable conversations with our customers, ensuring they are aware of each customer’s behaviour to satisfy their needs.
* Ensures the team understands the features of our products; explaining these to our customers to support their styling and purchase decisions.
People Management and Development
* Plays a key part in setting team objectives to ensure the team works together to achieve goals.
* Works alongside the Shop Manager to attract, recruit and retain high calibre team members.
* Encourages the team to compile customer information and identifies marketing opportunities to drive sales.
Shop Operations/Visual Presentation
* Works alongside the management team to ensure that the Product and Shop standards are excellent and maintained at all times.
* Evaluates floor layout and sales trends regularly, and takes appropriate action to ensure the shop floor responds to commercial opportunities.
* Plays a key role in organising stock take and takes an active role to ensure accurate reconciliation.
* Acts as a point of contact for HQ in the Shop Manager's absence.
* Maintains or builds a strong relationship with the local charity partner, sharing this passion with the team and our customers.
* Works alongside the Shop Manager to ensure that the shop operates within the budgets set.
* Ensures awareness of the Made for Change products and their positive impact.
* Understands our approach to Ethical Sourcing to be able to explain this to the team and our customers.
* Lives our values, ensuring these are alive in the shop.
WHAT WE’LL OFFER YOU
As a Deputy Manager at White Stuff, you will be entitled to an array of great benefits, some of which include:
* Quarterly bonus opportunity
* Up to 33 days holiday per annum
* 2 extra (paid!) days off per year to volunteer in the local community
* 50% discount and a uniform per annum
* BUPA Dental Insurance
* Healthcare cash plan and Life Assurance
* Interest-free season ticket loan
* Pension contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
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