Job Summary
Work across the organisation to manage, train, facilitate and support the ongoing development of the Trust online Personal Achievement Learning Management System (PALMS). Responsible for leading user support for STH PALMS. Develop and maintain support mechanisms to ensure the smooth running of PALMS and maintain high levels of customer support.
Responsible for working with managers, clinical and non-clinical staff within the trust to ensure that all staff understand how the LMS can facilitate effective access to and/or delivery of learning as well as support compliance monitoring. This post will be the deputy for the existing Learning Management System Manager role collectively acting as expert user of the Totara based Learning Management System.
The post holder will have responsibility for supporting the smooth running of the PALMS system by undertaking support functions such as user query resolution, fault investigation and managing the day-to-day support function through an electronic support system. The role involves working with the LMS Manager to support areas to achieve sustainable service improvement and organisational change.
Work alongside the LMS Manager to support senior managers, clinical and non-clinical staff within the Trust and external bodies as required, providing advice, guidance and support to ensure that they can enable them to fulfil their learning needs and mandatory training compliance.
Main Duties of the Job
1. To support the LMS System Manager in planning ongoing LMS routine maintenance such as upgrades, patches and workarounds.
2. Lead with key stakeholders to test and implement new software releases, updates and fault fixes for the LMS.
3. Work in partnership with other departments to ensure an integrated approach to course creation/development, supplier management, workforce development and customer relations.
4. Communicate effectively at all levels of the organisation.
5. Work closely with Finance and Human Resources staff to ensure consistent data exchanges between the LMS and source systems.
6. Create data reports from the LMS and provide training to relevant stakeholders.
7. Ensure the appropriate governance and standards are enforced for LMS users across the organisation.
8. Ensure system housekeeping routines and procedures for all supported systems are up to date, accurate and carried out as scheduled, whilst ensuring any discrepancies are actioned appropriately.
9. Manage priorities to deliver a high quality and timely service which meets customer needs.
10. Identify learning opportunities which could be best delivered via an online LMS for both mandatory and other training.
11. To act as a central point for baseline information and at agreed points in improvement activity informing the organisation leads of issues and outcomes.
12. Work closely with the LMS System Manager to produce reports & communicate complex information in an easily understandable way.
About Us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Learning, Education and Development Department acts as a central resource for the whole organisation. It is responsible for ensuring that all Trust staff have access to a wide range of learning opportunities both within STH and other educational establishments.
This results in staff becoming more knowledgeable and competent to carry out their role in the delivery and support of high-quality patient care. The department also leads on professional and practice development for qualified staff and works closely with the post-graduate medical education.
Job Details
Date Posted: 18 November 2024
Pay Scheme: Agenda for change
Band: Band 5
Salary: £29,970 to £36,483 a year per annum pro rata for part time staff
Contract: Fixed term
Duration: 12 months
Working Pattern: Full-time
Reference Number: 190-8561-DIR
Job Locations:
Northern General Hospital, Rivermead Training Centre, Sheffield, S5 7AU
Person Specification
Education Qualification Knowledge Essential:
* Have a relevant IT Related degree or equivalent qualification / combination of training, short courses and experience.
* IT competencies to maximise efficiency and effectiveness of relevant systems, software and learning technologies.
* Advanced ICT skills i.e. Level 3 or 4 QCF qualifications.
* Evidence of continuing professional development relevant to role.
Experience Essential:
* Relevant experience of supporting an IT or Learning Management System.
* Experience of managing, supporting and directing teams.
* Experience of system administration using a Totara Learning Management System.
* Ability to interpret large amounts of complex data.
* Experience of relational databases and reporting tools.
* Experience of Office 365.
Abilities/Skills Essential:
* Excellent written, presentation communication customer services and interpersonal skills.
* Proven ability to work independently to strict deadlines and re-prioritise workloads.
* Willingness to adapt to the changing needs of the service with the ability to undertake and unpredictable work pattern with frequent interruptions.
* Proven ability to keep information confidential and an understanding of IT security and legislation surrounding confidentiality.
* High levels of concentration for long periods of time.
* Ability to problem solve, analyse and manage change within a complex organisation.
* Be confident in raising system issues with an external supplier. Must be able to manage these through to a suitable resolution.
* Must have an expert knowledge of the LMS and how it works within the trust.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
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