There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.
Role Summary
The Product Analyst works in the GCAS Business Enablement team, who are responsible for technology strategy, product ownership, business administration, and user support of Global Client Account Services (GCAS) technologies. The Product Analyst collects data and conducts analyses to support work that helps provide business insight to enable strategic business decisions. Gathers and organizes product/services data, user stories, and features to support prioritization of product backlog; analyzes collected information to inform the development of enablement tools/tactics. Supports product deployments, creates test cases, participates and coordinates testing. Provides production support and user training globally for GCAS technology platforms.
Responsibilities:
* Solutions Delivery - Supports refinement activities within a product team, specifically defining and writing user stories, acceptance criteria, and user interface design for platform and product enhancements; activities to include obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, user acceptance testing, and working with technology teams to deliver enhancements that generate business value.
* Assessing Client Experience - Analyzes user behavior and feedback to validate that products work as desired relative to key performance indicators. Regularly reviews quantitative and qualitative performance indicators, including operational metrics, client surveys, direct client feedback, and associate feedback, escalating issues to product owners as necessary. Leverages understanding of competitive landscape to identify and propose changes to enhance experience.
* Business Analytics - Provides consultative support to product owners and other stakeholders as it relates to existing and potentially new deliverables to enhance client experiences. Shares findings and provides business insight to product owners as needed. Works closely with platform analysts to interpret data and uses insight to inform necessary changes.
Qualifications:
Required:
* Bachelor's degree or the equivalent combination of education and relevant experience AND
* 2+ years of total relevant work experience
* Advanced MS Office
Preferred:
* Experience working in Seismic or SimCorp Reporting (Coric)
* Experience with Scrum and/or Lean Agile methodologies
* Experience executing quality assurance testing on technology systems
* Demonstrated history of attention to detail
* Ability to work well with people with varying technical, business, and cultural backgrounds
* Excellent verbal and written communication skills
* Demonstrated analytical and problem-solving skills
Commitment to Diversity, Equity, and Inclusion:
We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law. #J-18808-Ljbffr