Salary: Up to £65,000 (dependent on experience) Location: Ideally Coventry (however applications also considered for Worthing) Reporting to: Group Information Security Manager The Role: Step up and take ownership of IT operations at World of Books. As IT Systems and Infrastructure Manager, you’ll lead a team of Engineers and Technicians, ensuring seamless IT services across multiple locations. From end-user support to managing third-party partnerships, you’ll have a direct hand in shaping our technology strategy while driving performance and efficiency. This is a fantastic opportunity to advance your career and make a real impact. Key Responsibilities: Team Leadership: Manage and develop a high-performing IT team, fostering a culture of continuous improvement. IT Operations Management: Oversee IT services and support, continuously refining processes to enhance efficiency and performance. Strategic Planning: Align IT infrastructure and operations with business goals, managing key projects and ensuring on-time, on-budget delivery. Vendor Management: Lead relationships with managed service providers, ensuring they deliver on strategic goals. Automation & Innovation: Drive automation and implement industry best practices to optimize operations. Cybersecurity Collaboration: Partner with the Cybersecurity team to ensure compliance and protect IT assets. Who We’re Looking For: An experienced IT professional with leadership experience in IT service management, ideally within a warehouse or operations-heavy environment. You’ll be commercially minded, capable of driving IT strategy with a focus on efficiency and return on investment. Key Requirements: Proven leadership experience in IT operations and team management. Strong background in end-user services, infrastructure projects, and WMS (preferred). Commercial acumen, with experience managing budgets and ensuring ROI on technology investments. Excellent communication skills, able to work with both technical and non-technical stakeholders. Experience managing large-scale IT projects and critical systems. Our Values At World of Books Group, our values underpin everything we do: We are One Team: Collaboration is at the heart of our success. We trust, respect, and invest in each other, never saying, “That’s not my job.” We Simplify, Move Fast, and Deliver Results: We focus on what matters, act decisively, and continuously measure our progress to maintain the highest standards. We are Customer Obsessed: We keep the customer at the centre of all we do, earning their trust and exceeding their expectations. We Protect the Environment: Sustainability is core to our mission—extending the life of books and reducing waste are just some of the ways we make a difference. Why Join Us? Lead our IT strategy and shape the future of our technology at World of Books. This is your opportunity to step into a leadership role, contribute directly to our success, and tackle exciting new challenges. Location: Based in Coventry, with a minimum of 3 days on-site and bi-weekly travel to our office in Goring-by-Sea. Ready to make a real impact? Apply now Other details Job Family Technology Pay Type Salary Min Hiring Rate £50,000.00