About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
The Opportunity
This position works out of our Maidenhead location in the Core Rapid Diagnostics division. Our diagnostics business is transforming care by providing timely information to better manage health.
As a Sales Service Specialist, you will be responsible for:
1. Handling queries from customers and salespeople, including telephoned orders, and receiving mailed and faxed orders.
2. Ensuring all activities comply with quality system requirements.
3. Monitoring and achieving team goals on a quarterly basis.
4. Leading and participating in regular team meetings and projects.
5. Handling internal and external customer queries on deliveries, invoice pricing, product availability, and customer orders via phone or email.
6. Assisting team members with complex queries, coordinating with other departments in Maidenhead, Germany, or Ireland.
7. Taking on high-profile tasks requiring specialist knowledge, such as specific product or division order management and data analysis, and sharing relevant information with the team.
8. Understanding key customer issues through visits with salespeople or engineers, becoming the main contact for high-profile customers.
9. Liaising with staff in Germany and local couriers on logistics queries, investigating issues thoroughly to prevent future errors.
Qualifications/Experience
1. GCSE, or equivalent, in Maths.
2. Fully understand ADD ordering and UK invoicing processes.
3. Experience in team projects with demonstrable influence and involvement.
4. Effective communication with peers and colleagues on business issues.
5. Ability to work well in a demanding environment with a varied workload, maintaining a pleasant manner.
6. Intermediate to advanced experience with software packages, including electronic reporting tools.
WHAT WE OFFER
As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
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