An exciting opportunity has arisen for an experienced Planner to work with a Housing Provider based in Devon on an ongoing basis.
Umbrella Rate: £17.20 Per Hour / PAYE Rate: £13.06 Per Hour
This role would suit Repairs Planners, Repairs Schedulers, and Repairs Administrators with previous experience of repairs diagnosis and scheduling.
Duties:
1. Provide effective planning of regional operatives' diaries working closely with the regional operational team to support the achievement of operational KPIs.
2. Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
3. Maintain the scheduling system and provide internal and external customers with timely and accurate information.
4. Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
5. Ensure that all written, electronic, and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
6. Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and that commercial procedures are followed.
7. Ensure compliance with GDPR regulations when processing customer data.
8. Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
9. Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored, and reported.
Experience Required:
1. Excellent communicator, with strong organisational skills.
2. GCSEs at Grade C or above, including Mathematics and English.
3. Proficient IT skills including use of Microsoft Excel and Word.
4. Proven background in a customer service focused environment.
5. Experience of using database systems (Connect / Northgate / DRS).
6. Construction related knowledge.
7. Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity.
#J-18808-Ljbffr