Main area: Admin and clerical - Ophthalmology
Grade Band: 2
Contract: Permanent
Hours: 37.5 HRS/WEEK (including bank holidays and weekends)
Job ref: 387-S-6310-TJ
Site: Bristol Eye Hospital A&E
Town: Bristol
Salary: £23,615 Per annum (Yearly)
Closing: 16/01/2025 23:59
Interview date: 23/01/2025
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian, and minority ethnic candidates as they are under-represented within the Trust.
Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy, and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries, and undertake a range of administrative duties to support the effective running of the department.
Main duties of the job
* Welcome patients who are booking into Bristol Eye Hospital A&E
* Book patients into the department using the trust IT system
* Carry out basic admin duties including typing letters, photocopying, and answering the telephone
* Discharge patients off of the IT system once fully trained
* Answer telephone calls in a polite and courteous manner, identifying yourself, the department, and hospital
* Deal with queries face to face or on the telephone
* Keep abreast of all new developments within the job role - participating in training and development as identified at appraisal
* Improve existing skills and develop new skills, in accordance with the needs of the Service
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall, and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond.
As a forward-thinking multi-award-winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston; join us and you can enjoy the very best of both worlds: city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person specification
Skills and Abilities
* Basic keyboard skills
* Ability to manage competing demands
* Ability to multi-task
Knowledge and Experience
* Knowledge of Microsoft suite of systems including Word and Excel
* Experience in dealing with patients/customers
* Previous NHS experience
Qualifications and Training
* Minimum 5 GCSE grade C or above or equivalent (including Maths and English)
* Sympathetic attitude
* Ability to make quick decisions
* Integrity
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016, all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points-based system.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net emails and we will never ask you for any payments.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts, we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide, interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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