Creating Welcoming Spaces for Learning, Teaching and Research.
Doing things differently.
Think you know libraries? Think again.
Doing things differently.
"We are the service to go to for help, advice and support"
Information Assistant
Grade D (£24, - £26, per annum pro rata)
Working Pattern: Saturday, 9am - 5pm during term-time (36 weeks) and Saturday, 10am – 2 pm for during vacation (4 weeks)
About the Role
At the heart of Nottingham Trent University, our libraries inspire and enable independent learning and research. We actively engage with our customers and make a difference. We create an inspiring physical and on-line environment for learning and research.
We want to make it easy for people to use our libraries and learning resources. And that's where you come in.
We're looking for an Information Assistant to join our friendly and welcoming customer service team.
Interview date: Thursday 17th October.
What you'll be doing
This role isn't just checking and sorting books. You'll be an essential support to customers of our libraries and learning resources to providing practical help and guidance. You'll be the go to person for face-face, telephone and online enquiries and assistance.
Supporting customers to get online or how to use software one minute and then identifying and referring specialist enquiries the next. No two days will be the same as you'll work, on a rota basis, completing a variety of tasks.
What you'll bring
You'll bring you excellent customer service skills and ability to work effectively with a wide range of people. If you've got confidence in using IT systems and experience of supporting customers in a busy service environment, then we'd love to hear from you.
The Job Specification is attached below, detailing the requirements of the role and identifying the skills, knowledge, experience and behaviours we are seeking. Please use this document to assess your suitability for the position, and refer to these documents when completing your application to ensure you provide evidence to demonstrate how you meet the requirements of the role. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.
For any informal queries about the role or the LLR team, please contact John Boxall (User Experience Team Leader) at
Join Us
We can offer you a career with a difference, as together we shape futures, change lives and create the university of the future.
We'll look after you with ongoing support, good development opportunities and a competitive salary that rewards your contribution. We also offer generous holidays, a pension scheme, great facilities and a wide range of savings, discounts and benefits.
Come and be part of our success. Apply today.
Safe and Inclusive
NTU prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.
Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the for further information.
This role is covered by the Rehabilitation of Offenders Act and successful applicants will be asked to declare any unspent criminal convictions.