Production Support Analyst
Apply locations Walsall Time Type Full time Posted on Posted 30+ Days Ago Job Requisition ID R03778
Your Role
To work within FLEETCOR’s technology function to deliver effective support to both external clients/suppliers and colleagues using the GFN fuel card processing platform. Responsible for investigating and verifying software issues raised by clients, prioritising against the client’s business requirements, planned future development, and available resources.
What You'll Be Doing
* Ensure all high priority issues are progressed effectively.
* Ensure production is running as expected, with issues found and fixed promptly.
* Respond to alerts, handling them efficiently to remove or reduce business impact.
* Carry out routine and regular checks designed to detect issues before business impact, ensure checks are effective and identify areas that need further monitoring.
* Support the organization’s core applications.
* Work within Fleetcor’s IT organization supporting both internal and external client production systems.
What We’re Looking For:
As a Production Support Analyst, you will have an analytical mind, capable of problem-solving, multitasking, and identifying opportunities for improvement.
* Ability to communicate technical information in a non-technical language to users.
* Experience in a busy environment where it is necessary to be able to prioritize a range of different tasks.
* Good experience of using SQL, able to run and create queries.
* A quick learner with an enquiring mindset, willing to learn new skills and products.
* Excellent personal and interpersonal communication skills to interact with a variety of individuals, including building strong relationships with other departments.
* The ability to work under pressure.
* Good communication skills, oral and written.
* Ability to communicate technical information in a non-technical language to users.
The role will be working between the hours of 7 am and 7 pm so you must be flexible for this role.
The Rewards We Give You
* Free on-site parking
* Hybrid Working- 3 days a week in the office
* Excellent progression
* 4 X Life insurance
* Pension scheme 5% employer contribution
* Private Healthcare
* 25 days Holiday (plus Holiday Buy/Sell)
* Access to benefits portal – Perk Box
* Access to LinkedIn learning
Fleetcor is committed to equality of opportunity and welcomes applications from people, regardless of age, gender, ethnicity, disability, sexuality, social background, religion, and/or belief. And we promote flexible working opportunities where operational needs allow.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About FLEETCOR
FLEETCOR is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR's Resourcing Policy and include employment referencing, identity, adverse financial, criminal, and sanctions list checks. We do this to meet our legal and regulatory requirements.
FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: FLEETCOR will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any FLEETCOR employee by a third-party agency and/or search firm without a valid written & signed search agreement will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
About Us
Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.
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