Salary:
£29,000 - £36,200 per year
Location Requirement:
For this position, you must live in one of the following postcodes: CH1, CH2, CH3, CH4, CH5, CH6, CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH62, CH63, CH64, CH65, CH66.
Job Overview:
Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and a performance-based commission of £2,500.
We seek motivated, customer-focused individuals. No prior experience is necessary; we will train you comprehensively and assign a mentor to support your success. After training, enjoy a better work-life balance with our 4-day workweek, totaling 37.5 hours (Monday – Saturday), with shifts of 7.5 and 10 hours.
Daily Responsibilities:
* Be the expert in installations, fault fixing, and delivering excellent customer service
* Diagnose errors and technical issues, providing appropriate solutions
* Document processes and adhere to company standards
* Collaborate and share information with the technical team
About Us:
We are Virgin Media O2, the UK’s fastest broadband network and one of the nation’s leading mobile brands. We value diversity, high performance, and innovation, aiming to offer the UK more choice and better value. We are committed to equality and inclusion, supporting you to be your authentic self throughout your application journey.
Minimum Requirements:
* A UK Manual Driving Licence
Preferred Attributes:
* Comfortable working at heights and outdoors in all weather conditions
* Enjoy problem-solving and providing suitable solutions for customers
* Ability to build strong customer relationships
* Organized, customer-focused, motivated to assist others
Benefits:
We offer a wide range of benefits designed to support and reward you, including:
* A salary of £29,000, with £2,500+ on-target earnings, plus a company van
* 25 days of annual leave, including your birthday
* A pension plan with up to 10% matching contributions
* Flexibility to buy and sell up to 5 days of leave
* Wellbeing benefits such as BUPA medical coverage (upgrade options available), critical illness insurance
* Life insurance and healthcare plans
* Support for various family situations, including neonatal leave, maternity, paternity, and carers leave
Next Steps:
After applying, you will receive a link to complete an online video assessment. Successful completion will lead to a call from our recruiters to discuss the role further and answer any questions. The process continues with an online interview with a manager. Please inform us of any adjustments needed during recruitment. Thank you for your interest in joining Virgin Media O2.
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