Senior Sales Support
Are you passionate about technology and eager to play a key role in a dynamic sales environment? If so get in touch to discuss this fantastic Senior Sales Support Specialist role based in Manchester.
Key Responsibilities:
* Sales Support and Administration: Work closely with the sales team to manage daily tasks, ensuring all systems are updated, and support the seamless running of the sales operations.
* Quote Preparation and Order Management: Prepare and send accurate quotes to customers, process orders, and manage the Click and Collect counter.
* Customer Interaction: Handle customer inquiries professionally through phone, email (Freshdesk), and social media channels, providing timely and comprehensive responses.
* Cross-Department Liaison: Collaborate with other teams to resolve issues and provide timely feedback to ensure the highest level of service.
* Reporting and Analysis: Conduct data analysis, generate reports, and track key performance metrics to support decision-making.
* Continuous Improvement: Act as a key point of contact for process improvements, utilizing your experience to drive efficiencies across the team.
Key Skills & Experience:
* Sales and Customer Service Expertise: Minimum 1 year experience in a customer-facing or administrative support role within a sales environment.
* Organized & Detail-Oriented: Strong organizational skills and excellent attention to detail to ensure processes a...