10934SR2
£60k – 70k per year
Cloud Support Engineer – 3rd Line
5 days onsite – Police Security Clearance checks required
We are seeking an experienced Cloud Support Engineer – 3rd Line for a prestigious organisation in Kingston upon Thames. This role offers an exciting opportunity to manage and support Azure cloud deployments, ensuring optimal performance, security, and reliability.
Role Purpose
* Manage and support cloud deployments on Microsoft Azure to ensure efficient, reliable, and secure operations.
* Proactively monitor, troubleshoot, and resolve escalated issues related to customer and application environments.
* Develop and maintain tools, scripts, and automation to improve operational efficiency.
* Provide advanced technical support, ensuring timely resolution of complex incidents and driving continuous improvement.
Key Responsibilities
* Act as a third-line support engineer for escalated issues, resolving complex technical problems.
* Investigate and resolve issues related to application functionality, data discrepancies, and cloud infrastructure.
Proactive Monitoring
* Continuously monitor cloud resources (CPU, memory, storage) to identify potential issues before they impact customers.
* Implement alerts and dashboards to track system health and performance using Azure Monitor and Application Insights.
Scripting & Development
* Write and maintain SQL scripts to extract, analyse, and rectify data within databases.
* Develop C# scripts/tools to automate tasks, gather application insights, and assist in troubleshooting.
Cloud Management
* Oversee Azure deployments, ensuring high availability, scalability, and cost optimisation.
* Manage resource usage limits and proactively adjust configurations to maintain performance.
Collaboration & Documentation
* Work closely with development, first-line, and second-line support teams to ensure smooth issue resolution.
* Document processes, fixes, and tools for internal use and knowledge sharing.
Essential skills:
* Proven experience in a third-line support or similar role, managing and troubleshooting cloud-hosted solutions.
* Strong knowledge of Microsoft Azure, including monitoring tools, resource management, and cost optimisation.
* Advanced SQL skills for writing, debugging, and optimising queries.
* Proficiency with C# for troubleshooting application code, debugging issues, and working with developers.
* Solid understanding of application troubleshooting, including database and infrastructure-related issues.
* Familiarity with monitoring tools such as Azure Monitor and Application Insights.
* Experience supporting a B2B Azure Cloud environment.
Desirable skills:
* Experience with DevOps tools such as Azure DevOps, CI/CD pipelines, or Terraform.
* Familiarity with other cloud platforms (AWS, Google Cloud) or hybrid cloud environments.
* Knowledge of ITIL practices for incident, problem, and change management.
Cloud Support Engineer – 3rd Line
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