Role description
Role: Technical Support Executive
Location: Stockport, Greater Manchester (approx. 2 days a week in the Stockport office - 3 days a week visiting clients)
Product Speciality: Advanced Monitoring Assistive Technology
Salary: GBP32,000 per annum, bonus, car allowance, pension, 28 days holiday and additional package benefits
Role Type: Technical Support Service, Technical Installation
This is an exciting opportunity to work as an Assistive Technology Executive in a fast-growing family-run business committed to providing Assistive Technology solutions that have a significant effect on patient care. The role reports to the Assistive Technology Director and will provide remote technical support and on-site installation of systems to new and existing customers. In addition, the role involves the pro-active monitoring of systems and appropriate response in the field where necessary.
In this role you will:
1. Provide remote/telephone and onsite support to our end users
2. Work on site with clients installing assistive technology advance monitoring systems
3. Proactively monitor systems in the field and respond where necessary
4. Provide support to management where needed on day-to-day tasks
5. Carry out administrative, stock control and ad hoc duties as required
This is an ideal opportunity for someone to develop and build a career. Support, training, and development will be provided in all aspects of the job.
Qualifications:
* Full UK drivers licence
Person experience required:
* Previous experience of working in a customer support type role
* Experience of working on a technical helpdesk
* Proven ability to identify issues and implement effective IT solutions
* Experience of working with networks, routers, connecting devices to communicate effectively
* Experience of monitoring system performance, improving and ensuring stability of client devices
* Passionate about providing excellent customer service
* Ability to demonstrate communication and problem-solving skills
* Demonstrate confidence and able to establish trust with clients
* Desire to learn new skills and develop across different roles
* Demonstrates a pleasant and professional manner at all times
* Ability and willingness to travel to customer locations across the North West
To Apply:
If you are suitable for this position, please send a copy of your CV. Alternatively, call the recruitment team at Chemistree Solutions Ltd. Chemistree is a pharmaceutical and healthcare recruitment specialist.
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