Role:
Will be responsible for working with the Squad Leads, Business Engagement Leads and Stakeholders to translate demands / requirements into work packages that can then be delivered within agreed time and cost whilst maintaining agile principles.
Will have the ability to adapt these plans in line with prioritisation of demand.
Works on a broad range of complex activities, in a variety of contexts. Can investigate, define and resolve complex issues. Assists in other areas of IT process, service and project.
Communicates and can present information to both technical and non-technical audiences.
Ability to Influences customers, whilst participating in activities relating to own area of expertise.
Makes decisions which influence the success of projects and team objectives.
Collaborates regularly with team members, users and customers. Engages to ensure that user needs are being met throughout
Plans, schedules and monitors work to meet time and quality targets
Knowledge:
Best practice application management in line with ITIL Processes
Experience of working with the multiple versions of SharePoint
An experienced individual that has worked in a similar role or environment for at least three years
An understanding of application development and promotion into multiple environments
Awareness of business unit policies and procedures
Experience managing Stakeholders
Experience of using 3rd party tools such as but not limited to Nintex, K2, Sharegate, Linkfixer
Skills:
A good level of experience in supporting the delivery of projects and large change requests
Ability to frequently manage changing priorities and multiple stakeholders, but to keep end-objectives in sight
Ability to build strong relationships with internal and external partners and working within cross functional and remote teams
Highly organised, motivated and detail conscious
Can do attitude, with impact and influencing style
Committed to learning and continuous improvement
The natural ability to work in a collaborative, team focussed environment
Good communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences
Qualifications:
· Be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (desirable)
· Microsoft MS900 (Mandatory AZ900 (Desirable)