Business Support Officer (Regulatory Services)
We are seeking an enthusiastic and self-motivated person to work as a Business Support Officer within the Regulatory Services team at West Northamptonshire Council.
We promise a varied and interesting workload that includes providing technical and administrative support for Regulatory Services. Much of this workload will involve handling queries and applications from members of the public, maintaining up to date records on databases and other systems ensuring that data protection, management, quality, sensitivity, and confidentiality requirements are met.
This role presents a genuine opportunity to make a difference to the wellbeing of West Northamptonshire residents and help local businesses to prosper.
The role will be based in Northampton with work across the whole district and be part-flexible in nature. It will be expected that the successful candidate can attend the office or other locations as required.
What will you be doing?
Working within the Regulatory Services team providing technical and administrative support for Health Protection, Environmental Protection, Environmental Crime and Licensing teams. Responding to service requests and investigating complaints to provide information to professional officers and offer technical advice to the public.
Assist the Business Support Manager to meet corporate requirements plus helping with purchasing relevant goods and training courses for team members and external partners.
About you
You will have excellent communication skills and a good working knowledge of Microsoft Office 365 and experience of working with databases.
Be able to demonstrate prioritising workloads, working to deadlines, minimise duplication and errors, working within a team as well as being responsible for your own workload and responsibilities.
You will fully understand the role in the context of safeguarding children, young people, and vulnerable adults.
About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
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