Salary: £23,796 (rising to £25,000 on successful probation)
Location: Antrim
Vacancy listed: 10/02/2025
Details
At Bathshack, we’re passionate about delivering exceptional service and ensuring our customers have the best possible experience. We’re on the lookout for a proactive and customer-focused Customer Support Executive to join our growing team at our Antrim office. If you have a passion for customer service and problem-solving, this is the role for you!
What’s the role all about?
* Deliver outstanding customer experience – providing expert advice and assistance via email, live chat, calls, and social media.
* Resolve customer complaints efficiently – ensuring timely and effective solutions to maintain high satisfaction levels.
* Support the dispatch team – making outbound calls to customers and coordinating with the delivery schedule.
* Keep customers informed – providing relevant and up-to-date information at every stage of their order.
* Liaise with couriers and internal teams – working closely with dispatch, sales, and purchasing to resolve queries promptly.
* Encourage customer reviews – promoting engagement on Trustpilot and social media.
What do we need from you?
* Previous experience in a customer support, contact centre, or customer-facing role.
* Strong communication and interpersonal skills with a customer-first approach.
* Excellent literacy skills and attention to detail.
* Proficiency in MS Office (Outlook, Excel, Word) and general ICT systems.
* Organised, self-motivated, and able to take ownership of tasks.
* A problem-solving mindset with a commitment to following issues through to resolution.
* A positive and professional team player with high integrity.
We’re Ireland's largest online bathroom retailer, with showrooms across Ireland and Northern Ireland. Over the past 15 years, Bathshack has grown rapidly, becoming a trusted name in bathrooms. Our commitment to innovation, exceptional customer service, and a personal, friendly touch sets us apart.
Why you’ll love it here:
* A competitive salary of £23,796, rising to £25,000 upon successful completion of probation.
* Your birthday off – because everyone deserves a special day!
* Perks card – access exclusive discounts on retail, travel, and more.
* Staff discount – upgrade your home with the best bathroom products.
* Free on-site parking at all locations.
* Access to our Employee Assistance Programme for 24/7 wellbeing support.
* The Mighty Duck Recognition scheme to celebrate your hard work.
What about the hours?
You’ll work Monday to Friday, 9:00 AM – 5:30 PM.
Where will you work?
This role is based at our Antrim office, located in the Junction One area. There may be some hybrid working opportunities available.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the position.
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