* Work with internal and external stakeholders to ensure the product meets business and user needs.
* Identification of trends and risks to consistent provision nationally and reputational damage to DVSA.
* Understand customer requirements so that their needs can be articulated in ways to enable effective product development.
* Take part actively in user insight activities.
* Support the assessment of change and improvements within the product area, understanding and managing the benefits and impacts of proposed changes
* Deliver as a SME, assurance to the Product Manager that new process developments will be identified.