If you are enthusiastic, self-motivated, customer-oriented, and well-organised, you are just the person to fill the position of Aftersales Advisor in our busy service centre.
The successful applicant will ideally have experience in a motor trade background within the service environment. A basic knowledge of computers (Microsoft Office) would be an advantage; however, not essential, as full training will be given. The role of Aftersales Advisor is a front-of-house role and will require you to, but not limited to, booking customers in, raising paperwork, banking, processing invoicing, and generating business. We are looking for a friendly, confident, and capable individual who can deal with all kinds of customers under pressure and remain professional at all times.
Key Skills: Excellent Communication Skills, Flexibility, Excellent Customer Care Skills, Administration Ability, coupled with a Full UK Drivers Licence.
Key Objectives:
* Promotion of Marquis, its products, and services
* Liaising with and giving full service to the Marquis sales team
* Assuming responsibility for all day-to-day activities
* All warranty administration duties including letters, faxes, quotes, prospects, sending mail etc.
* Processing warranty supplier invoices
* Actioning all aspects of manufacturing and used vehicle warranty claims
* Processing the return of all warranty parts and maintaining records
* Checking service/warranty job cards are completed correctly within manufacturing guidelines
* Completion of all necessary paperwork and input into the company computer system to ensure the smooth running and efficiency of all claims
* Ensuring professional preparation of all vehicles including PDI’s, SMMT checks, routine servicing, and repairs
* Ensuring prompt, polite, and proactive aftersales reception
* Ensuring charging out of retail, warranty, and internal work in accordance with policy guidelines. Responsible for hour’s utilisation and charge out for engineers
* Overseeing ordering of parts and accessories as required
* In association with Auto-Sleepers Group Health & Safety policy, ensuring compliance of Health & Safety Regulations with Marquis Service
* Regularly auditing and compiling reports on Marquis Service tools, equipment, and stock
* Reporting on performance on a monthly basis
* Ensuring a high level of customer service is maintained at all times by following and working within our computer system and customer care programme
* Performing any other ad hoc tasks, as required, which will help to contribute to the overall performance of the business
Person Specification:
* Languages - must be fluent in English and be able to write competently
* Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
* Stability under pressure - reacts well to change and stays positive despite setbacks
* Able to work as part of a team
* Able to adapt to the company’s needs in the way we deliver our service
* Reliable and takes pride in the quality of their work
* Hours of work are full-time: 8.00am – 5.00pm Monday – Friday. Flexibility will be required around busier times of the year
* Competitive rates of pay, dependent on experience
As part of the Marquis team, you will be given the opportunity to further your career with the many training opportunities on offer. Attractive salaries and benefits are available for all depending on experience. The company also offers a pension scheme which will be available upon successful completion of your 3-month trial period.
No agencies, previous applicants need not apply. Thank you.
Job Type: Full-time
Pay: From £25,344.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Schedule:
* Monday to Friday
Application question(s):
* Do you have the following licence or certification: Full UK Driving Licence?
Work Location: In person
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