Service Delivery Analyst (Service Desk), Hull, East Riding of Yorkshire
Client: South Yorkshire Police
Location: Hull, East Riding of Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: cfe60d5b65df
Job Views: 9
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
We have an exciting new role for a Service Delivery Analyst to work for South Yorkshire Police at their Melton Police Building in Hull.
This role involves working 37 hours a week with a hybrid working model (not fully remote).
Note: Due to police vetting requirements, applicants must have resided in the UK for at least 3 years at the time of application.
Role Purpose
Work as part of a team to provide first-line technical guidance and support for Information Technology and related services across South Yorkshire and Humberside Police, aligning with IT strategies and business needs.
Main Responsibilities
1. Serve as the single point of contact for all IT service users, handling incidents, problems, queries, and requests via telephone, self-service portal, and email.
2. Provide effective first-line fault resolution, ensuring technical accuracy, consistency, and compliance with IT best practices within agreed SLAs.
3. Maintain high standards of customer care to improve customer satisfaction.
4. Coordinate with other IT practitioners and specialists.
5. Manage incident and problem resolution according to established processes.
6. Manage customer expectations effectively.
7. Set and uphold organizational standards for customer engagement.
8. Act as a communication link between customers and the IT team.
9. Provide first contact/first line resolution to support a shift-left approach.
10. Serve as the first escalation point for business and users.
Essential Criteria
* Good telephone manner
* Strong interpersonal and communication skills
* Understanding of IT, communications, and telephony equipment
* Good administration and customer care skills
* Questioning and fault diagnosis skills
Adecco acts as an employment agency for permanent recruitment and as an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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