Service Advisor - Major Brand Franchise - Slough
Conditions / Benefits:
* The successful applicant will enjoy the benefits of being part of a large Motor Group including;
* Mon – Fri 08.00 - 18.00
* Saturdays on a rota basis paid as overtime.
* Annual salary £28,000 DOE plus additional bonus giving an OTE of £40/45k inc bonus (paid on achievement of monthly targets)
* Fully funded training towards Brand Manufacturer accreditation
The Function:
To provide high levels of customer service on the service reception desk, ensuring there is good communication between Technicians and customers, ensuring their vehicles are ready on time to the agreed standard.
The Role:
1. To ensure the service customers receive prompt, courteous and effective repair of their vehicles within the guidelines of the policies and procedures of the dealership.
2. To liaise with the Workshop Foreman regarding the most effective way of carrying out the work required, taking account of the skills of the workforce, the priorities of the business and the cost implication.
3. To ensure all work is correctly invoiced and payment received, handling customer queries courteously and within company policy at all times.
4. To maintain close liaison with customers, to ensure maximum customer retention.
5. To ensure effective collection and delivery of customers’ vehicles including administering hire / loan cars as required.
6. To be responsible for the standards of appearance, safety and discipline and work within the department.
The Person:
This is a very hands-on role and the person appointed will have:
* Good mechanical knowledge of cars and parts
* Outstanding customer service skills
* Excellent communication, organisation and inter-personal skills
* Good attention to detail
* Flexibility and a good sense of humor
* The ability to comply with all company and manufacturer’s disciplines and procedures
The Service Advisor will preferably have a Motor Trade experience background but it is essential to have customer-facing experience and a confident/influencing style, which are the key components.
CV to: ch@arc-uk.net or call Chris Highfield on 07730 433491 for a confidential discussion.
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