Overview
Millbridge Court is seeking a passionate and enthusiastic Sales & Venue Co-ordinator to join the team. The role will be predominantly customer focused and will work as part of the team across all aspects of sales and customer experience. The role will be to deliver 5* service and hosting within a design led event space to achieve truly unique wedding experiences. The ideal candidate will have exceptional customer service, an eye for detail and a professional attitude.
Responsibilities:
* Taking pride and care for the appearance of the venue
* Leading the customer experience
* Contributing to the organisation of internal events
* To have good product knowledge of the facilities and services
* Hosting show rounds
* Managing enquiries and bookings
* Hosting couples, clients, guests and suppliers
* Working alongside our catering partner, Kalm Kitchen, to provide seamless events and customer service
* Overseeing the 9-bedrooms on site, including guest arrival and departure
* Working to event and office procedures
* To handle all guest complaints / concerns diligently, rapidly and professionally
* Attending training sessions and meetings when required, including off site
* To have a clear understanding of and to work to the back office administrative procedures
* Understanding emergency protocol for the venue and adhering to Health and Safety procedures
* Working closely with the team in following up all enquiries, chasing deposits, terms and conditions, bedroom allocations, provisional bookings
* Responsible for monitoring the email inbox and answering calls
* Keeping good relationships with suppliers and registrars
* Capturing content for social media
Key Skills
* Exceptional customer service
* Pride and care in presentation and excellent attention to detail
* Exceptional written and verbal communication
* Ability to work flexibly across all aspects of events, including weekends and evenings
Package
* Salary: £30,000
* 45 hours per week over 7-days
* 20 days annual leave plus bank holidays
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
* Company pension
Schedule:
* Weekend availability
Work Location: In person
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