Insurance Business Analyst - Service Catalogue
Insurance Business Analyst - Service Catalogue
London 3 days per week, the rest remote working
£70,000.00 + 5% performance related bonus
We have an exciting new opportunity for an Insurance Business Analyst to join Robert Walters as a Workforce Consultant. As an employed Workforce Consultant, you will benefit from permanent employment with Robert Walters and will be deployed on an interim or project basis into our clients' organisations, in return we will provide you with the opportunity to develop your skills with ongoing training and professional accreditations.
The purpose of the role is to provide project support within our clients' central team responsible for the creation and mapping of a new service catalogue. Key support areas include the creation of a new, service-based catalogue and the mapping of supporting services back to the CMDB.
Key Responsibilities and Results Areas:
* Competently performing the full range of assigned tasks required, with a high level of accuracy and minimal supervision
* Engaging with stakeholders of all levels within the organisation
* Drafting, with the assistance of SMEs, an ITIL4 based service catalogue and presenting to senior stakeholders and customers
* Completing a mapping exercise from the new catalogue to the existing services
* Assisting Finance Stakeholders to capture and present a view of the operational cost per service.
You will have:
* A minimum of 3 years' experience in a business analyst role in an insurance environment
* Excellent planning, organisation and communication skills
* Experience with the creation of ITIL Service Catalogues
* Experience with and an understanding of CMDBs
* Experience with financial data
* Experience in holding stakeholder meetings/workshops and able to extract the necessary information
* Proven experience in data analysis, requirements gathering and process mapping
* Experience in engaging with stakeholders of all levels
* Experience of working on a range of different projects of varying size
* Knowledge of continuous improvement methodologies and practices
* Advanced MS Excel / MS PowerPoint / MS Visio skills required
* Hold relevant professional qualifications (Prince 2, Agile, MSP, ITIL)
Suitable candidates should submit their CV in the first instance.
We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email: gscemeaedi@robertwalters.com. This position is being sourced through our Outsourcing service line.
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