J ob Purposes To grow membership through the attraction & retention of members Ensure team are motivated and trained to achieve min standards in terms of leads, appointments and sales with use of the sales dashboard To support promotions and marketing campaigns in conjunction with marketing manager To support with all aspects of the member journey including member onboarding, customer satisfaction, queries and complaints, cancellations and retention Role and Responsibilities: Members Ensure Member onboarding is processed correctly and within parameters Co-ordinate with the marketing department for promotional activity Handling complaints, member issues for your department and following up in a timely manner Liaise with marketing on the promotions and events Calander for lead generation Initiate member referral activity and incentives Work in conjunction with marketing and IT for all aspects of the member journey People Conduct interviews for your department and follow recruitment procedure Set team targets and monitor Team meetings including daily huddles, weekly team meetings Sales coaching People / Performance Management for your team Training and Development of your team Effective communication Effectively delegate Manage staff incentives / commission targets Operations Ensure all membership contracts and sign-up procedures are administered correctly Administer all sales reporting on a daily, weekly monthly basis Manage monthly Direct Run and Debt recovery Coordinate with service manager regarding DM shifts Deliver end of month reports to CEO & GM Manage department rostering cost effectively Attend monthly SLT Meetings Manage H&S for your department in conjunction with the H&S Manager Duty Manager shifts Finance Attend monthly P&L Meetings Banking reconciliation, monthly Direct debit run and Debt recovery Forecasting, pricing & setting of annual budgets for the department in conjunction with the CEO & Finance. Assume ownership of departmental budgets with full accountability for P&L expectations. Optimise efficiency and improve financial margins within legal parameters. Research, benchmark and adopt best practice from similar businesses. Responsible for reporting to management on your department Cultural / Values Commit to the company values and personality. Our Values: Welcoming – We do things a little differently around here, not just another corporate gym Supportive – Of our community, members and each other – We genuinely care Independent – We are inclusive, unpretentious and trustworthy – Not for profit Our Personality: Motivated – Engaged, part of the family and driven to make a genuine contribution Friendly – Outgoing, enthusiastic and able to engage with both colleagues & customers Proud – Positive – has a ‘can do’ energy that brightens up those around them Be aware of the core business anchors of Colets and embed them into your department: Create the right environment Create a Great place to work Go beyond customer satisfaction Personalise every journey Generate extra profit to fuel growth Commit to our goal of a unified Team & Growing the business KPI’s: Membership growth Achievment of budget Member onboarding NPS & ENPS Qualifications / Educational Requirements/Skills: Solid Sales & Management experience, coupled with excellent communication skills