Job summary
At Downend Health Group we are looking for a part-time Care Co-ordinator to provide support to our patient groups, specifically those with identified care needs. If you are compassionate, resilient and dedicated to making change, this could be the role for you.
As a Care-Co-ordinator, you will be supported in an established team and work closely with GPs and other primary care professionals within the PCN. Your role will include ensuring support is made available to our patients and their carers, and that their health needs are addressed.
You will have excellent communication skills and understand the need for the strictest confidentiality. We will provide role specific training and support for the successful candidate.
For further details email: bnssg.dhg-hr@nhs.net
Closing date for applications: Sunday, 16th March 2025
Interviews to take place week commencing: Monday 17th March 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, you are encouraged to submit your application as early as possible.
Please note that previous applicants need not apply.
Main duties of the job
The successful applicant will support patients in preparing for or in following-up clinical conversations they have with primary care professionals. The applicant will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers and ensuring that their changing needs are addressed.
Job responsibilities
Care coordinators will:
* Proactively identify and work with a cohort of patients to support their personalised care requirements, using the available decision support aids. For example, those patients with a Learning Disability, Mental Health, Dementia and vulnerable/frail patients.
* Bring together all of a person's identified care and support needs and explore their options to meet these into a single personalised care and support plan (PCSP) based on what matters to the person, ensuring dignity, choice, respect, independence and rights are upheld at all times.
* Help people to manage their needs, answering their queries and supporting them to make appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
* Identify barriers to or issues preventing greater engagement and/or uptake by patients, actively participate in developing solutions for patients and service providers.
* Support people to take up training and employment, and to access appropriate benefits where eligible.
* Raise awareness of shared decision making and decision support tools and assist people to be more prepared to have a shared decision-making conversation.
* Ensure that people have good quality information to help them make choices about their care, e.g. Support people to understand their level of knowledge, skills, and confidence when engaging with their health and wellbeing.
* Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.
* Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals.
* Support the coordination and delivery of Multi-Disciplinary Team (MDT) meetings within practice.
* Support patients with poor attendance records in vulnerable patient groups.
* Support the paediatric ADHD/Autism (ASD) referral pathway.
* Any other duties as requested by your line manager.
Person Specification
Qualifications
Essential
* Demonstrable commitment to professional development.
Experience
Essential
* Demonstrable experience of working in a public environment.
* Demonstrable experience of working with an integrated multi-skilled team.
* Demonstrable experience of working as part of a team.
Desirable
* Experience of working in a GP surgery or in a health care environment.
Personal Qualities and Attributes
Essential
* An understanding, acceptable and adherence to the need for strict confidentiality.
* Ability to work without direct supervision and determine own workload priorities and those of others in the team.
* Ability to use own judgement, resourcefulness and common sense.
* Pleasant and articulate.
* Able to work under pressure.
* Ability to multi-task, especially under pressure.
* Ability to stay calm in all circumstances.
* Able to work in a constantly changing environment.
Skills and Abilities
Essential
* Excellent communication and interpersonal skills.
* Good personal organisation skills.
* Ability to prioritise.
* Ability to support members of the team when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Downend Health Group
Address: The Willow Surgery, Hill House Road, Downend, Bristol, BS16 5FJ
Employer's website: https://www.downendhealthgroup.com
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