Start date: 10/03/2024
End Date: 02/02/2026
Pay: £200 per day
Location: Camberley
Working Style: 5 days on-site
Responsibilities:
1. Server Management: Work on HP, Dell, and IBM servers, including server provisioning, racking, stacking, and configuration.
2. Support and Training: Provide support to Trainee Data Centre Engineers as needed.
3. Troubleshooting: Identify and resolve hardware faults, arranging replacements when necessary.
4. Equipment Management: Install and decommission redundant equipment.
5. Hardware Support: Offer expert hardware support to ensure optimal server performance.
6. Customer Service: Proactively update customers and resolve service issues, ensuring high-quality technical support and customer service within the live Data Centre.
7. Collaboration: Work closely with all members of the support team to maintain efficient and productive operations.
8. Communication: Liaise with on-site support engineers and other sites to ensure seamless operations.
9. Incident Management: Manage all incoming calls and emails to the data centre support function.
10. Vendor Coordination: Liaise with third-party suppliers to report and escalate customer problems.
11. SLA Compliance: Respond to customers within agreed Service Level Agreements (SLAs).
12. Escalation Processes: Follow escalation processes, escalating tickets to support management and other teams as required.
13. Ticket Monitoring: Escalate tickets to 2nd line support within agreed timescales and continue to monitor these tickets until resolution.
Requirements:
1. Proven experience working with HP, Dell, and IBM servers.
2. Strong troubleshooting and hardware support skills.
3. Excellent communication and customer service abilities.
4. Ability to work effectively in a team and support trainee engineers.
5. Experience in managing and resolving hardware faults.
6. Familiarity with data centre operations and support functions.
7. Ability to work on a shift rota.
Shift Rota:
1. Early - 07:00 to 14:30
2. Late - 14:30 to 22:00
3. Week night - 22:00 - 07:00
4. Weekend day - 07:00 - 19:00
5. Weekend night - 19:00 - 07:00
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